This position can either sit at 601 N. Union Ave, Chicago, IL or 626 E 111th Street, Chicago, IL 60628.
Job Description
Why Choose a Career with the AAA The Auto Club Group (ACG)
You enjoy interacting with people, have a high attention-to-detail and thrive in a fast-paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Fleet Dispatcher opportunities are all about!
A day-in-the-life of a Fleet Dispatcher
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.
In this role, you will also have the opportunity to:
- Monitor dispatched calls and take action to resolve and correct service or other potential problems
- Handle driver / customer escalations in accordance with established procedures
- Provide explanations to customers and reports / document service issues
- Close service requests using company electronic dispatching system
- Accept payment from members / customers, when necessary
- Reconcile and resolve rudimentary payment issues and maintain related records and files
- Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
- Ensure proper maintenance of tow trucks, service vehicles and equipment
- Assist coworkers and less-tenured dispatchers, as necessary
How we reward our employees:
In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:
- Hourly rate starting at $18.73/hr. Pay rate will be determined based on experience and may exceed starting rate.
- Overtime earning potential at time and a half the hourly wage
- Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
- $250 Quarterly Perfect Attendance bonus
- Fully paid training
- Medical, dental and vision benefits
- 401k with employer match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership
- Discounts, perks, rewards and much more
We are looking for candidates who:
Education
- Have a high school diploma or equivalent (GED)
Experience
- Able to accurately navigate through computer systems and input information into various fields using a standard computer keyboard
- Can perform basic mathematical calculations including addition, subtraction, percentages, etc.
- Prior experience managing and resolving customer issues
- Preparation of written communications (e.g. responding to customer inquiries)
- Have a basic understanding of geography and are able to provide directions
- Must be able to communicate effectively with others over the phone or in-person, and demonstrate effective listening skills
- Past experience working in a fast-paced environment
Preferred Qualifications
- Knowledge of policies and procedures (service benefits) relative to emergency road service
- Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)
- Past experience dispatching calls
- Call center environment experience
Work Environment
Works in a temperature-controlled office environment. Irregular hours in a 24 x 7 operation. Interested in learning more? Apply Today!
Job Type: Full-time
Pay: From $18.73 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
