SUMMARY:
Responsible for supervising all aspects of the Housekeeping Department. Ensuring high levels of guest satisfaction and service. Includes rooms, laundry, public areas, department storage areas and work areas.
ESSENTIAL DUTIES & PRIMARY RESPONSIBILITIES:
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Supervises housekeeping and laundry staff as designated.
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Assists in maintaining cost control systems for staffing, linen inventories and cleaning supplies.
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Supervises in compliance with established company policies and procedures.
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Supervises in compliance with local, state and federal laws and regulations.
- Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
- Schedules staff according to labor standards and forecasted occupancy, and in a fair and consistent manor.
- Maintains room quality based on hotel objectives and brand/company standards.
- Inspect all rooms cleaned by the housekeeping staff per brand/company standards.
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Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
- Compiles and reports accurate status of guest rooms to front office.
- Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
- Maintains standard procedures for security of on-loan equipment.
- Conducts inventories of linen, supplies and equipment as per the schedule.
- Prepares purchase order requests and receives supplies to maintain adequate inventory levels.
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Implements and maintains effective two-way communication systems which reach all employees.
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Develops new programs which result in an increased level of employee productivity, customer satisfaction and operational excellence.
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Conducts daily preventative maintenance checks on rooms along with maintenance staff and/or manager on duty.
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Assists in other departments if necessary and as directed by the management.
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Other duties and responsibilities as assigned by supervisor and/or senior management.
SUPERVISORY RESPONSIBILITIES
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Recruits housekeeping staff, training and supervising of the housekeeping department.
QUALIFICATION & SKILL REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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Three to five years related experience and/or training or equivalent combination of experience and education.
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Must be a citizen of this country or possess a valid work permit
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Effective decision-making skills
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Ability to influence others
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Strong self-motivation, presentation, communication and organizational skills
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Ability to develop and maintain relationships
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Knowledge of overall hotel operations as they effect housekeeping
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Ability to exercise good judgment and discretion in performance of tasks
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Excellent relationship and team building, supervisory, listening and negotiating skills
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High level of attention to detail
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Computer skills required – should be proficient in Microsoft Excel, Word and other hotel & productivity/maintenance software and systems.
PHYSICAL DEMANDS
The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made.
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Frequent lifting/carrying of items up to 10 pounds.
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Must occasionally lift and/or move up to 50 pounds.
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Requires walking and standing to a significant degree
WORK ENVIRONMENT
The work environment characteristics described are representative of those an individual usually encounters while performing the essential functions of this job. Reasonable accommodations may be made.
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The noise level of the work environment is usually moderate (restaurant / lounge).
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A minimum of 40 hours per week availability is required.
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Weekends and/or evenings are required based upon business demands.
GENERAL INFORMATION
The above position description is intended to describe the general nature and level of work being performed by individuals assigned to the position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of the incumbent so classified.
