POSITION SUMMARY:
The primary responsibility of the Fraud Analyst is detect and the mitigation of fraudulent transactions across all delivery channels including but not limited to ATM, Debit Cards, Credit Cards, Checks, Wire Transfers, or any other negotiable instruments. Utilizes knowledge based on experience to research possible fraud and system issues related to all banking transactions including online and mobile banking transactions. Reviews and analyzes accounts and customer situations that may require specialized mitigation tools or a high level of knowledge and expertise relative to changes in the evolution of payment systems and electronic banking environments.
CORE RESPONSIBILITIES:
- Perform proactive fraud reviews derived from various alert and non-alert based sources.
- Enact fraud mitigation and recovery of fraudulent transactions with involved parties.
- Investigate fraud and other issues related to all transaction disputes.
- Review system and user access reports for possible fraud and security access problems.
- Review ATM and mobile deposit to analyze suspicious activity, apply holds and escalate if needed.
- Handle customer documentation and correspondence related to REG E.
- Review large dollar amounts.
- Conduct timely investigations of suspect fraudulent activity to ensure minimal loss.
- Document fraud alerts and dispersed to employees.
- Assist with fraud closure process.
- Develop and maintain contacts with local, state, and federal law enforcement agencies.
- Review loss cases and determined how loss should be charged.
- Identify and report to management suspicious activity that may warrant regulatory report filings.
· Other duties as assigned.
SUPERVISORY RESPONSIBILITY:
· This position has no supervisory responsibilities.
QUALIFICATIONS:
Education:
· This position requires a high school diploma.
· Bachelor’s degree in Business, finance, or related field is preferred.
Experience:
· This position requires 2 or more years’ experience in financial fraud prevention and/or investigation compliance within the financial services industry.
Certifications/Licenses:
· No certificate is required.
Skills:
· Intermediate skills in Microsoft Word, Excel and Outlook are required for this position.
· Familiarity with transaction monitoring software and regulatory reporting systems.
· Excellent analytical, problem-solving, and decision-making skills.
· Attention to detail and commitment to maintaining the highest ethical standards.
· Working knowledge of Regulation E, CC, and D as well as BSA rules and regulations, fraud trends, banking transactions and banking products and services.
· Keyboarding skills are required for this position.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
Working Conditions:
· Professional Office Building.
· May require local day travel.
Physical Demands:
· This position requires the ability to see clearly at a distance of 20 inches or less, with or without corrective lenses, to read documents and/or view computer screen.
· This position requires the ability to hear, with or without hearing aids, and talk and to communicate in person and via phone daily.
· The ability to use hands and fingers to regularly use a keyboard.
· Frequently required to sit for long periods of time.
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
