Position Responsibilities
- Promptly greet customers in the service drive and introduce them to a service advisor
- Answer incoming phone calls and ensure they are properly routed
o Schedule appointments as necessary
- Make follow-up calls to service customers for survey follow up and customer satisfaction
o Track common issues and advise the service manager
- Assist the Loaner Coordinator
o Greet customer requiring a loaner vehicle
o Prepare loaner contract
o Answering inbound phone calls
o Contact customers for survey follow up and customer satisfaction
o Greeting customers on the service drive
- Assist the Loaner Coordinator
o Flag tach time on repair orders
o Close out repair orders
o Vendor purchase orders
