About Us
Clear Reflection Counseling Associates is a growing behavioral health practice dedicated to helping children, adolescents, adults, and families thrive. Our Adolescent Intensive Outpatient Program (IOP) provides compassionate, evidence-based care for teens experiencing anxiety, depression, emotional dysregulation, school avoidance, family conflict, trauma, and other behavioral health challenges.
We believe that families deserve timely access to care, meaningful support, and a welcoming experience from their very first phone call.
Position Summary
The Community Outreach & Admissions Coordinator serves as the primary ambassador for our Adolescent Intensive Outpatient Program. This role combines relationship-building within the community with admissions coordination, ensuring that referral sources receive excellent communication and that families experience a smooth, supportive transition into treatment.
This is an ideal opportunity for someone who enjoys building relationships, staying organized, and making a meaningful difference in the lives of teens and families.
Primary Responsibilities
Community Outreach
- Develop and maintain relationships with schools, pediatricians, therapists, hospitals, community agencies, and other referral partners.
- Schedule and conduct regular outreach visits throughout southern New Hampshire.
- Represent Clear Reflection at networking events, community meetings, and educational presentations.
- Deliver referral materials and maintain ongoing communication with referral sources.
- Identify opportunities to expand community awareness of the Adolescent IOP.
Admissions Coordination
- Serve as the first point of contact for families interested in the IOP.
- Respond promptly to inquiries and provide compassionate guidance regarding program services.
- Verify insurance benefits and explain program logistics.
- Coordinate intake assessments and gather required documentation.
- Track referrals from initial inquiry through admission.
- Maintain consistent follow-up with prospective families and referral sources.
Program Support
- Welcome new families and assist with orientation to the program.
- Support communication between families, clinicians, and referral partners.
- Assist with census tracking, referral reporting, and admissions data.
- Help coordinate program materials and family resources.
Marketing & Administrative Support
- Assist with maintaining referral packets and outreach materials.
- Support social media and community awareness initiatives.
- Monitor website and phone inquiries.
- Maintain accurate referral and admissions records within practice systems.
Qualifications
Preferred qualifications include:
- Associate's or Bachelor's degree in Healthcare Administration, Communications, Psychology, Social Work, Marketing, Business, or a related field.
- Experience in customer service, healthcare, admissions, outreach, sales, or behavioral health preferred.
- Excellent interpersonal and communication skills.
- Strong organizational abilities with exceptional attention to detail.
- Ability to manage multiple priorities independently.
- Comfortable learning electronic health record and scheduling systems.
- Valid driver's license and reliable transportation for community outreach.
The Ideal Candidate
We're looking for someone who:
- Naturally enjoys connecting with people.
- Is warm, professional, and compassionate.
- Communicates confidently with families and community professionals.
- Takes initiative and follows through consistently.
- Enjoys building relationships in the community.
- Is organized and detail-oriented.
- Wants to contribute to improving access to adolescent mental health care.
What We Offer
- Meaningful work that positively impacts adolescents and families.
- Flexible part-time schedule.
- Supportive and collaborative team culture.
- Opportunities for professional growth as the organization continues to expand.
- The opportunity to help shape the future of one of southern New Hampshire's leading adolescent behavioral health programs.
Pay: From $25.00 per hour
Work Location: Hybrid remote in Milford, NH 03055
