Job Title: Front Desk Agent
Job Type: Part-time
Shifts: Friday, Saturday, Sunday, and Monday 7:00am-3:00pm
Mornings, Evenings as needed with advanced noticed.
About the Role
Are you looking to build a career in hospitality with one of the most recognized hotel brands in the world? As a Front Desk Agent, you are the first point of contact for our guests and the heartbeat of our front office. You aren't just checking people in and out—you are spreading the light and warmth of hospitality by creating memorable experiences from the moment a guest walks through our doors.
We are looking for an outgoing, reliable, and detail-oriented team member who thrives in a fast-paced environment and loves connecting with people.
What You’ll Do (Essential Responsibilities):
- Deliver a Warm Welcome: Greet, register, and check guests in using our property management system, ensuring accuracy with room assignments and keys.
- Manage Guest Departures: Smoothly process guest check-outs, verify billing charges, handle secure payments, and issue receipts.
- Be a Local Expert: Answer inquiries regarding hotel amenities, breakfast hours, rewards program benefits, and local dining or travel attractions.
- Drive Dynamic Communication: Actively monitor and respond to guest requests via digital messaging platforms and phone systems with care, urgency, and a helpful attitude.
- Resolve Challenges: Troubleshoot and resolve guest issues or billing discrepancies promptly and professionally to ensure 100% satisfaction.
- Team Collaboration: Maintain shift-to-shift communication logs and collaborate closely with housekeeping and maintenance teams to ensure rooms are ready and up to brand standards.
What We’re Looking For (Requirements):
- Experience: Previous experience in customer service, front desk operations, or hospitality is highly preferred (but we will train the right personality!).
- Tech Savvy: Ability to quickly learn hotel Property Management Systems (PMS) and digital messaging tools.
- Flexibility: Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
- Core Values: A strong commitment to Hilton’s core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
- Skills: Exceptional communication skills, a professional demeanor, and the ability to multi-task under pressure.
- Must be authorized to work in the United States.
Benefits & Perks:
- Competitive hourly pay
- Go Hilton Team Member Travel Program: Deeply discounted hotel stays at Hilton properties worldwide for you, your friends, and your family!
- Paid time off / Holiday pay (adjust based on your property policy)
- Professional development and clear paths for career growth within the hospitality industry.
Pay: $12.00 per hour
Benefits:
Work Location: In person
