Hotel is located on West Side of El Paso - 7935 Artcraft Rd. El Paso, Texas 79932 -
We are seeking a Guest Service Associate / Night Auditor to become a part of our team!
- 1-6 weeks of Training requires flexible availability in hours
- Set weekly schedules available to qualified associates.
You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Duties & Responsibilities:
- Welcome guests in a friendly, prompt & professional manner recognizing IHG One Rewards Members and also returning members.
- Check guests in, issue room keys, provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in in line with local legislative requirements.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Answer, record and process all guest calls, messages, requests, questions or concerns.
- Record guest preferences in the system.
- Check guests out, including resolving any late or disputed charges.
- Accurately process all cash and credit card transactions using established procedures.
- Issue, control and release guest safe-deposit boxes in line with hotel procedures.
- Communicate any outstanding guest requests or issue to management that may require additional monitoring or follow-up.
- Take action to solve guest problems/complaints using appropriate service recovery guidelines.
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incidents, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
- Perform other duties/departments as assigned by Supervisors/Managers, Front Desk Manager, General Manager, and/or Property Owner.
Qualifications:
- Previous experience in customer service, front desk service, or other related fields.
- Ability to build rapport with guests.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Frequently standing behind the desk and front office areas.
- Carrying or lifting items weighing up to 50 pounds/ 23 kilograms.
- Basic computer skills. (Internet, & Microsoft Office)
- Ability to work a flexible schedule, including nights, weekends and or holidays.
- Other duties/departments as assigned by Supervisors/Managers, Front Desk Manager, General Manager, and/or Property Owner.
Job Types: Part-time, Full-time
Pay: $10.75 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- Are you available to work Holidays?
- Are you open to working various shifts?
- Are you available to work weekends?
Experience:
- Customer service: 1 year (Preferred)
- Hotel & Accommodations Guest Services Staff: 1 year (Required)
Ability to Commute:
- El Paso, TX 79932 (Required)
Work Location: In person
