Tillges Certified Orthotic Prosthetic, Inc. is a small, family-owned business. We are dedicated to embracing modern technology, while maintaining traditional values, to provide orthotic and prosthetic services that enhance the quality of life for every person we serve.
Responsibilities:
- Answer and route incoming phone calls to the appropriate department or staff member.
- Schedule appointments and manage practitioner calendars to ensure efficient patient flow.
- Greet patients, provide necessary forms and paperwork, and assist with the check-in process.
- Verify patient demographic information and insurance coverage prior to appointments.
- Maintain, update, and organize patient records in accordance with company policies and procedures.
- Process incoming and outgoing mail, correspondence, and other office communications.
- Collect co-pays, outstanding balances, and process patient payments accurately.
- Prepare patient charts and documentation for upcoming appointments.
- Coordinate communication with referral sources, physicians, insurance companies, and other healthcare providers.
- Assist in maintaining compliance with HIPAA regulations and company policies regarding patient confidentiality and record management.
- Support the smooth day-to-day operation of the office by performing general administrative and clerical duties as needed.
Qualifications:
- High school diploma or equivalent required; Associate degree preferred.
- Previous experience in a medical office, healthcare setting, or patient-facing administrative role preferred.
- Experience with insurance verification, eligibility checks, and patient registration processes is a plus.
- Proficient in using computers, electronic health records (EHR/EMR), phone systems, and standard office equipment.
- Excellent verbal and written communication skills with a strong customer service focus.
- Strong organizational skills, attention to detail, and ability to maintain accurate records.
- Ability to manage multiple tasks, prioritize responsibilities, and work efficiently in a fast-paced environment.
- Knowledge of medical terminology, healthcare procedures, and insurance practices is preferred.
- Ability to handle confidential patient information and maintain HIPAA compliance.
- Demonstrated professionalism, reliability, and teamwork skills.
This position requires a professional and customer-focused demeanor, with the ability to build positive relationships with patients, healthcare providers, and team members. The ideal candidate is dependable, punctual, and capable of handling sensitive and confidential information with the highest level of discretion and professionalism.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
Experience:
- Customer service: 1 year (Preferred)
- Insurance verification: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
