Summary: The Customer Accounts Manager manages the Renewals Department, which is responsible for
the renewal payment process. Responsible for achieving company goals in revenue, renewals,
and write-off percentages.
Duties and
Responsibilities:
- Acquisition and Maintenance of Customers
- Protect Company assets
- Direct immediate contact with all Customers who have not renewed their lease
agreement(s), both in the field and on the phone
- First up to help set and achieve daily, weekly, and monthly revenue and renewal goals
- Act as a Customer counselor who resells the benefits of timely lease agreement renewal
payments
- Monitor and recommend payment frequency and renewal-date changes to the General
Manager based on a Customer’s payment history
- Document all Customer appointments and maintain updated Customer information in the
store computer system
- Monitor the accuracy of Customer classifications according to Customer payment history
and habits
- Recommend the use of components from the Account Tool Belt to the General Manager
for endorsement
- Supervise, develop, and schedule the activities of Customer Account Advisers
- Responsible for closing lease agreements per policy as second up to the GM
- Update renewals goal board daily
- Facilitate returns authorized by GM
- Clean and certify merchandise in the Quality Assurance Center for all items personally
returned
- Safely operate company vehicle
- Complete and maintain truck maintenance sheet weekly and route sheets daily
- Other tasks as assigned by management
Education and
Experience:
- High School diploma or equivalent preferred
Required Skills: Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds
- All skills necessary to effectively perform all functions in the store
- Good communication and interpersonal relationship skills
- Strong telephone skills and etiquette
- Good organizational skills
- Professional groomed appearance
- Good driving skills
- Ability to work schedule of budgeted hours varying from 8AM to 9PM
Satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, drug
screen, criminal background investigation with job performance reference check and required
testing, a valid Driver’s License, and compliance with the Company’s Driver Qualification Policy
Job Type: Full-time
Pay: $13.50 - $14.25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
Work Location: In person
