D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for an Online Sales Concierge. The right candidate will serve as the first point of contact for prospective homebuyers and focus on converting internet leads to onsite traffic and sales. This role plays a key part in delivering a strong customer experience while supporting divisional sales goals, partnering closely with Sales and Marketing teams.
This is a full-time position (40 hours per week) that requires evening and weekend availability. Candidates must reside within a reasonable commuting distance of our New Jersey office.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Manage and respond to inbound internet and phone leads from company websites and third-party sources
Provide prompt follow-up via phone, email, text, or video in accordance with speed-to-lead standards
Pre-qualify prospects to understand timeline, budget, and community preference
Match prospects with appropriate communities, homes, and available inventory
Schedule qualified appointments with onsite Sales Representatives and ensure smooth handoff
Maintain strong knowledge of communities, floor plans, pricing, incentives, and availability
Deliver a consistent, professional customer experience aligned with company standards
Accurately document customer interactions and lead activity in CRM systems
Collaborate with Sales, Marketing, and Mortgage teams to support divisonal sales goals
Attend Division Sales Meetings and periodically visit communities to stay informed
Ensure compliance with Fair Housing laws and company policies
Regular and reliable attendance
Ability to work overtime
Qualifications
Education and/or Experience
High school diploma or general education degree (GED); and two (2) or more years of experience in online sales, lead management, inside sales, or customer service
Proficiency with CRM systems, BombBomb, Microsoft Office, and digital communication tools
Superb interpersonal, written and verbal communication skills
Ability to manage multiple priorities with attention to detail in a fast-paced environment
Ability to work independently and collaboratively
Proficiency with MS Office and email
Excellent organizational, time-management, and follow-through skills
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Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
Preferred Qualifications
Bachelor's degree in business, Marketing, Communications, or a related field
Licensing requirements vary by state
Compensation
Annual Salary Range: $40,000 - $50,000
Performance-Based Bonus Structure
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
Medical, Dental and Vision
401(K)
Employee Stock Purchase Plan
Flex Spending Accounts
Life & Disability Insurance
Vacation, Sick, Personal Time and Company Holidays
Multiple Voluntary and Company provided Benefits
Build YOUR future with D.R. Horton, America’s Builder. #WeBuildPeopleToo
