Are you a natural leader who thrives on hospitality and keeping things running smoothly? La Quinta Inn & Suites in Fargo is looking for an energetic, detail-oriented Front Desk Manager to lead our guest services team.
In this role, you will be the heartbeat of our front office. You will manage the daily operations of the front desk, lead and mentor a team of guest service agents, and ensure every guest who walks through our doors experiences our signature warm, welcoming hospitality. If you love problem-solving, coaching others, and creating great guest experiences, we want to hear from you!
Key Responsibilities
- Team Leadership: Hire, train, schedule, and supervise all front desk staff. Foster a positive working environment and conduct regular performance reviews.
- Guest Experience: Serve as the main point of contact for guest inquiries, special requests, and complaint resolution. Ensure the team delivers top-tier customer service that aligns with Wyndham brand standards.
- Daily Operations: Oversee check-in/check-out procedures, cash handling, and billing audits. Manage room inventory, group blocks, and coordinate closely with housekeeping and maintenance to ensure seamless room readiness.
- Financial Accountability: Monitor front office expenses and optimize room revenue through effective upselling and inventory management.
- Safety & Compliance: Ensure the front desk team follows all security protocols, guest privacy regulations, and emergency procedures.
Qualifications & Skills
- Experience: Minimum of 2–3 years of hotel front desk experience, with at least 1 year in a supervisory or leadership role.
- Tech Savvy: Proficiency with Hotel Property Management Systems (PMS) — experience with Opera is a major plus. Strong working knowledge of MS Office.
- Communication: Exceptional verbal and written communication skills. The ability to handle high-stress situations with grace, patience, and a smile.
- Flexibility: Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as business demands require.
- Local Knowledge: Familiarity with the Fargo-Moorhead area (dining, attractions, highways) to confidently assist out-of-town guests.
Physical Requirements
- Ability to stand, walk, and sit for extended periods during an 8-hour shift.
- Occasionally lifting or moving objects up to 30 lbs (such as guest luggage or supply boxes).
Benefits & Perks
- Paid Time Off (PTO) and holiday pay.
- Generous Wyndham Hotel Discounts worldwide for you, your friends, and your family!
- Opportunities for career growth within the hospitality industry.
Pay: $19.00 - $21.00 per hour
Benefits:
Work Location: In person
