Guest Services Representative Job Description
A Guest Services Representative assists our guests efficiently, courteously and professionally in all front desk related functions while maintaining a high standard of service and hospitality.
Responsibilities include:
- Provides the highest quality of service to the customer at all times.
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Greets and registers guests and provides room assignments, accommodating special requests whenever possible. Assists in pre-registration and blocking of reservations.
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Has working knowledge of reservations systems, and procedures; takes reservations and knows cancellation procedures and policy.
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Handles guest check-ins and check-outs efficiently and in a friendly and professional manner.
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Communicates with incoming shift employees by logging pertinent information
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Ensures that all cash, check and miscellaneous departments are in balance at the end of each shift utilizing proper cash handling procedures.
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Checks all credit cards to ensure they are valid. Follows check cashing procedures to ensure all checks are valid.
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Keeps housekeeping informed of any special requests, late check-outs and special need areas in the hotel.
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Answers inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions.
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Posts room charges using PMS; collects payment and makes change for hotel guests following all cash handling procedures as required.
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Promotes repeat business by offering to take future reservations upon check-out.
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Keeps front desk area neat, clean and free of safety hazards.
- Be able to stand/walk for extended periods of time (6-8 hours)
- Be able to lift up to 35 pounds
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Must be able to work either AM or PM shifts on weekdays, weekends, and holidays
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Schedules are subject to change weekly
The items listed above include, but are not limited to the overall job responsibilities.
