Summary/Objective:
The Customer Support Representative reports directly to the Account Manager and will provide support by executing and delivering on limited responsibilities. These tasks include contacting customer and/or vendor to ensure the timely submission of required documents. This role requires outstanding communication and documentation skills.
KEY RESPONSIBILITIES:
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Follow-up on all open work orders to ensure required documentation is provided in a timely manner
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Must take initiative to gather what is needed to move work order’s forward
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Ability to priority work as need
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Must recognize and act on changes to a work order’s status based on urgency
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Answer phones
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Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors
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Relay work orders, messages, or information to or from technicians and supervisors
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Update customer web-based portals
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Relay work orders, messages, or information to or from technicians, supervisors
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Act on all incoming faxes
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Other duties assigned
Requirements:
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Must have excellent verbal communication skills
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Must possess the ability to comprehend and construct correspondence, listening skills, telephone skills and information gathering skills
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Must be able to work well independently
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Must possess organizational skills in managing multiple work orders simultaneously
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Flexibility and willingness to learn and work on different tasks as needed.
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Strong attention to detail
