We are looking for a Treatment Coordinator & Patient Concierge with Sales / Hospitality Experience to join our boutique concierge specialty practice.
Our practice leads nationally in the field of TMJ and dental sleep apnea. We have a reputation of delivering academic level care in the comfort of a boutique concierge practice. We are clinician-owned since 2017 (“mom-and-pop”, not corporate). You can find out more about our practice culture and care on instagram here: www.instagram.com/tmjdoctor
Responsibilities
Role & Responsibility Requirements:
- Manage all patient scheduling, communications, and care coordination
- Ensure smooth day-to-day operations of the front office
- Sales & Patient Conversion: Serve as a key point of contact for new patients, guiding them through the consultation-to-treatment journey, improving conversion rates and ensuring consistent revenue growth
- Contribute to the continued growth of the practice by identifying opportunities to improve the patient experience
Sales & Communication
This role requires a polished, empathetic communicator with a natural ability to build trust and guide patients through high-value treatment decisions. Sales experience is a must, especially in environments where education, empathy, and trust are central to the conversation (e.g., wellness, aesthetics, elective medical care, luxury services, etc.).
Key Qualities & Skills
- Strong sales or service background, with proven ability to build rapport and effectively convey value to prospective patients
- Excellent communication and interpersonal skills
- High emotional intelligence and professionalism
- Strong organizational and multitasking abilities
- Proficiency in Mac/Apple products, Gmail, Google Drive, Google Sheets
- Eloquent written and verbal communicator
Experience Required
- 3+ years in a high-end, concierge environment (healthcare, wellness, aesthetics, hospitality, or similar)
- Experience in a sales, service, or treatment coordination role
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
