JOB SUMMARY:
The Case Manager provides individualized support and advocacy to individuals through assessment, counseling, goal planning, and connection to community resources. The Case Manager works to promote stability and self-sufficiency for participants by addressing needs in areas such as housing, employment, healthcare, education, and family well-being.
Essential Duties and Responsibilities
Client Support & Case Management
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Conduct client intakes, assessments, and goal plans using a strength-based approach to identify barriers and opportunities in housing, employment, education, health, and family dynamics.
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Develop, implement, and monitor individualized service plans with measurable goals; update plans regularly to reflect client progress.
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Provide crisis intervention and counseling to clients in need of immediate support, following trauma-informed care principles.
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Advocate for clients to access appropriate community services, public benefits, and resources.
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Conduct home visits and in-office meetings to monitor progress, ensure safety, and encourage adherence to program expectations.
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Maintain accurate case documentation, progress notes, and reports in the agencys database in compliance with contractual and regulatory requirements.
Program Administration & Compliance
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Complete timely data entry and reporting for all contracts
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Track monthly outcomes and develop annual work plans for assigned households and program areas.
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Participate in after-hours on-call crisis rotation as scheduled (typically every two weeks).
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Monitor client housing conditions and compliance with program rules, including timely rent payments, cleanliness, and safety.
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Assist with organizing and facilitating tenant meetings, group activities, and educational workshops to promote self-sufficiency and empowerment.
Collaboration & Communication
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Coordinate referrals and service delivery with internal programs and community partners.
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Attend staff meetings, in-service training, and external workshops to maintain current knowledge of community resources and case management best practices.
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Prepare written reports, correspondence, and presentations as required by the supervisor or funding agencies.
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Maintain strict confidentiality and adhere to all RECAP policies, procedures, and professional ethics standards.
Qualifications and Skills
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Associates degree in Human Services, Social Work, Psychology, Sociology, or related field; or equivalent relevant experience.
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Minimum of two (2) years experience in case management, social services, or human service delivery.
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Knowledge of community resources, entitlement programs, and the social service system.
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Strong communication, organizational, and documentation skills.
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Ability to manage multiple priorities in a fast-paced environment with professionalism and discretion.
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Competency in Microsoft Word, Excel, and Outlook; experience with case management databases preferred.
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Valid drivers license and reliable vehicle required; must be willing to travel within Orange County.
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Bilingual English/Spanish strongly preferred.
- Commitment to RECAPs mission of helping people, changing lives.
- Demonstrated empathy and respect for diverse populations.
- Strong problem-solving, advocacy, and conflict-resolution skills.
- Flexibility, reliability, and sound judgment under pressure.
- Collaborative approach and team-oriented mindset.
Offered compensation: $24/hr - $25/hr
