*Overview* We are seeking a skilled Front Desk Manager to join our team. The ideal candidate will have a background in hospitality management and possess excellent customer service skills. If you are proficient in managing front desk operations and ensuring exceptional guest experiences, we want to hear from you. *Responsibilities* - Oversee the daily operations of the front desk area - Manage guest check-ins and check-outs efficiently - Handle guest inquiries, requests, and complaints promptly and professionally - Coordinate reservations and room assignments - Supervise front desk staff and provide training as needed - Conduct night audits to ensure accuracy of guest accounts - Maintain a welcoming atmosphere at the front desk for all guests - Utilize phone systems with proper etiquette to handle incoming calls *Requirements* - Previous experience in a hotel front desk or similar role - Proficiency in multilingual communication is a plus - Strong understanding of front desk procedures and guest relations - Excellent customer service skills - Ability to handle various phone systems effectively - Bilingual proficiency is advantageous If you meet these requirements and are passionate about delivering exceptional service, we encourage you to apply for this exciting Front Desk Manager position.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Philadelphia, PA 19102 (Required)
Ability to Relocate:
- Philadelphia, PA 19102: Relocate before starting work (Required)
Work Location: In person
