Description:
BERT OGDEN HARLINGEN HYUNDAI SERVICE ADVISOR
Service Advisor Responsibilities
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Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
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Return missed phone calls, emails, from customers
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Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
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Accurately record issues and data into Dealer Management System. Attention to detail critical
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Conduct Transactions w/ system; walk customer through correction and provide summary
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Communicate estimated completion time, regular updates and follow through on each customer vehicle
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Coordinate the detail of every vehicle prior to delivery
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Coordinate the delivery time or pick up with each customer
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Follow up with Customer on services provided; ensure they are satisfied with the work performed.
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Performs other duties as requested
Requirements:
- Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
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Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
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Understanding of basic automotive techniques related to repair and servicing of automobiles
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Ability to follow oral and written instructions with attention to detail
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Willingness to learn new and innovative automotive technologies
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Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
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Perform detailed daily record keeping and reporting
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Effectively handle multiple priorities, organize workload, and meet deadlines
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Work in a team-based environment and achieve common goal
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Dealer Management System(s), Outlook, and MS Office
QUALIFICATIONS
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Must have and maintain a valid driver’s license and an acceptable and safe driving record.
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Must be 21 years old or older.
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Must be able to pass a drug test screening.
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Must be able to pass a background screening check.
BERT OGDEN AUTO GROUP IS AN EQUAL OPPORTUNITY EMPLOYER
