The Coffee Shop Attendant is responsible for preparing and serving coffee, teas, and other beverages, greeting each guest, and ensuring that guests are 100% satisfied.
Potential Career Paths:
F&B Supervisor F&B Manager Director of Food and Beverage-Director of Operations General Manager - VP of Food & Beverage
Key Duties & Responsibilities:
- Providing personalized service to all guests.
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Understands and abides by all safety protocols.
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Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
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Performs other duties as assigned.
- Maintains positive guest relations at all times.
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Prepare food and beverages such as fresh fruit, coffee, and juices.
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Ability to utilize equipment used for drink and food making as necessary.
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Maintains knowledge of standard recipes (latte, cappuccino, macchiato, specialty drinks).
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Utilizing POS according to standards as necessary.
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Set out and arrange cold food such as rolls, muffins, and cereal for purchase.
- Set up and maintain the coffee shop service area and keep it clean and well presented.
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Maintains safety and sanitation requirements and storage procedures.
- Complete daily inventory of food, beverages, and supplies needed for each day.
- Order and/or purchase all necessary supplies.
- Ensure that all equipment is in working order and clean; rectify any deficiencies and report maintenance problems to the manager.
- Monitor and maintain the quality of all food and beverages and cleanliness of service lines.
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Restock food products and supplies as needed.
- Clear and clean tables as they are vacated throughout the shift.
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Remove trash and clean up spills immediately.
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Return unused food supplies to designated areas and store.
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Complete opening and closing side duties as assigned.
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Listen and respond to guests requests and complaints.
- Provide guests with information about local area, including giving directions.
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Report any equipment damages, safety hazards, maintenance problems and personnel problems to the Manager.
Requirements:
- Education/Experience: Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
- Certificates & Licenses: Food Handlers Certification (If applicable).
Brand: AC Hotel by Marriott Houston Downtown
Address: 723 Main Street Houston, TX - 77002
Property Description: AC Hotel Houston Downtown
Property Number: 188
