Follow company policies, procedures, and work standards.
Maintain established sales volume by keeping current with client needs, changing trends, and competitors; increase sales by following up on new leads and prospective clients.
Initiate and attend all preliminary and subsequent Maintenance client presentations and meetings.
Participate in onsite visits and walkthroughs with the client to ensure needs are being met.
Inform clients of relevant issues regarding their property and involve them in relevant decision making.
Follow the sales process (i.e. using Maintenance agreements, dissemination of information to admin and production, etc.).
Manage all communication and correspondence with current and prospective clients, ensuring a “One Point of Contact.”
Recommend and advise clients on additional services or enhancements.
Oversee and guide weekly maintenance and enhancements to ensure end result will exceed client expectations and enhance Mariani’s reputation.
Assists in the scheduling of jobs with the Production Coordinators.
Maintain accurate records and documentation (i.e. client history, sales reports, client contact list, etc.)
Initiate and approve all necessary work orders and change orders necessary to communicate with the maintenance department.
Prepare proposals, renewals, and contracts using appropriate standard templates.
Monitor the billing process and Accounts receivable.
Work with the Crew Leaders to ensure any desires or information expressed by the client is completed accurately.
Communicates with Administrative Support team, Accounting Team, Production Coordinators, and Crew Leaders as required to update project status.
Works with the Administrative Support team to ensure accurate and timely process flow.
Works independently and within a team on special and nonrecurring, as well as ongoing projects.
Ensures efficient process and information flow for workload requirements.
Consistently evaluate work and determine if further steps are needed to meet internal and external client expectations.
Maintain high standard of quality of all work performed.
Participate in weekly departmental and training meetings.
Complete appropriate paperwork in a timely manner and ensure accuracy of all paperwork, including, time-off requests, and other necessary information.
Arrive for each work day on time and prepared.
