The duties include, but are not limited to:
BUSINESS ANALYSIS AND SOLUTION DEVELOPMENT: Analyze business, academic, and research problems and application programming requests as they relate to Identity management setup and integration, considering limitations imposed by the current technical environment, standards, time requirements, personnel and financial resources, and desired results. Develops scope, objectives, and cost-benefit analyses for use in determining accepted requests.
PLANS & SPECIFICATIONS: Develop systems design plans and detailed specifications, with the assistance of business systems analysts and within established standards, to document system specifications to facilitate the development and implementation of identity management integrations and modifications in accordance with project deadlines. Identify gaps in current technology and process infrastructure, investigate options, make recommendations, prototype solutions and/or evaluate vendor solutions.
SYSTEM SUPPORT & TROUBLESHOOTING: Advise internal and external system support personnel in the diagnosis and correction of system problems and the application of upgrades and system enhancements in a timely manner. Troubleshoot system component failures as they occur and provide solutions. Work with Server and Network Administrators to ensure that end-to-end system integrity is maintained for systems. Assist Account Management with user account-related inquiries and concerns to ensure that user access issues are resolved promptly and accurately.
STUDIES, REVIEWS & WALK-THROUGH: Participate with business systems analysts in fit-gap studies, reviews, and walk-throughs of functional requirements, system design, program specifications, test plans, and results in accordance with established standards. Develop, test, and document systems according to standards in order to minimize system problems and assure quality control.
PROJECT MANAGEMENT: Assist in the management and oversight of assigned projects and the work of technical staff engaged in system design, development, and maintenance activities. May act as a project manager of large cross-departmental projects. Ensure projects are delivered in accordance with project timelines and target dates.
MENTORSHIP & TRAINING: Mentor and assist with training, as needed, for technical personnel in ITS and institution-wide to ensure technical personnel and users possess required knowledge of system applications, standards, operations, and capabilities.
OTHER DUTIES: Perform other duties as assigned.