Job Overview
We are interviewing for an experienced full time evening host / hostess. The schedule would be Tuesday through Saturday from 3:30pm to close (anywhere from 9:00pm-10:00pm). The responsibilities include taking phone reservations and placing the reservation in "Open Table". At the beginning of the shift orchestrating the reservations with scheduled servers to ensure quality service for our guests. The candidate must have a warm inviting personality as you are the first person our guests meet at the door. The Host / Hostess responsibilities also include seating our guests as they arrive and then close out guest checks and run batch reports at the end of the shift. This position offers an exciting opportunity to develop your hospitality skills while contributing to a lively and engaging restaurant setting. Please call 717-393-0668 for serious inquires.
Duties
- Greet guests warmly upon arrival, providing friendly and attentive guest services to enhance their dining experience
- Manage restaurant reservations efficiently using OpenTable, ensuring accurate seating arrangements
- Answer incoming phone calls with professionalism, providing information about the menu, reservations, and Restaurant, while practicing excellent phone etiquette
- Coordinate guest seating to optimize table turnover and guest satisfaction
- Maintain clear communication with the service team regarding guest needs and reservation updates
- Assist in organizing the dining area, ensuring cleanliness and proper setup in accordance with food safety standards
- Handle guest inquiries courteously, resolving issues promptly to uphold high standards of customer service and guest relations
Qualifications
- Previous host/hostess experience in a fast-paced restaurant environment is preferred
- Strong customer service skills with the ability to communicate effectively and professionally with diverse guests
- Familiarity with OpenTable is desirable but not required
- Basic math skills for handling guest counts, reservations, and table management calculations
- Experience with food service operations and understanding of hospitality principles is a plus
- Excellent organizational skills to manage multiple tasks efficiently during busy dinner hours
- Knowledge of phone communication etiquette and guest relations best practices
- Ability to work flexible hours, including weekends and holidays as needed
Join us in delivering exceptional guest experiences through quality hospitality! We are committed to fostering a supportive environment where your enthusiasm makes a difference.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 20 – 30 per week
Work Location: In person
