Position Summary:
The Overnight Radiology Workflow Coordinator (RWC) supports RAF radiologists, referring physicians, site technologists, and other clinical and administrative stakeholders by serving as the primary communication resource during overnight hours. Reporting to the Vice President of Technology, the RWC facilitates two-way communication, minimizes workflow interruptions, and ensures timely completion of requests. Using expertise in medical imaging informatics, radiology workflows, and related applications, the RWC monitors worklists, fulfills or routes requests, provides notifications, and supports all aspects of radiology and imaging informatics workflows for radiologists, staff, partner facilities, and referring providers.
Major Duties & Responsibilities
Radiology Workflow Support
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Facilitate two-way communication between RAF radiologists and partner facility contacts:
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Receive requests from radiologists and route to the appropriate facility, department, or resource.
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Receive requests from partner facility contacts and handle directly or route to the appropriate resource.
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Assist radiologists and IT in maintaining diagnostic workstations and third-party applications, including basic PC support, server familiarity, and network troubleshooting.
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Support radiologists, technologists, and stakeholders in optimizing PACS and IT workflows.
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Monitor worklists to ensure timely study readings and results delivery:
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Notify sites of QC issues (missing paperwork, additional imaging, priors requests).
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Communicate critical results and findings promptly.
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Provide bidirectional feedback to resolve issues efficiently.
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Overnight workflow responsibilities:
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Coordinate after-hours communication between radiologists, hospital staff, technologists, and on-call resources.
- Monitor overnight worklists and escalation queues to ensure timely exam interpretation and communication of urgent findings.
- Escalate critical system outages or workflow interruptions according to after-hours support procedures.
- Support continuity of operations during reduced staffing periods.
- Support QC initiatives and continuous quality improvement.
Radiology Application and Interface Support
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Serve as a resource for applications across multiple platforms and interfaces.
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Support PACS/RIS interfaces with other clinical systems and affiliate institutions.
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Manage radiologist dictation templates:
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Create, update, and troubleshoot templates.
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Maintain and update procedure code mappings.
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Perform routine and point-in-time backups.
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Import templates for radiologists as needed.
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Respond promptly to system performance or availability issues, providing clear communication to staff and partner sites during incidents and confirming resolution.
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Track and manage internal and third-party service tickets from initiation to resolution.
General Support
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Position is primarily scheduled for overnight hours and supports after-hours radiology operations, urgent workflow coordination, and escalation management including weekends and holidays based on operational needs.
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Assist with new account setups, onboarding, and training for physicians and staff.
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Maintain positive relationships with affiliated healthcare organizations and IT partners to ensure timely query resolution.
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Support administrators in maintaining, auditing, and ensuring compliance of application access rights.
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Perform other duties as assigned by the supervisor.
Education and Experience
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Customer service / customer support experience required.
- Experience with radiology/hospital processes, procedures, and workflows in a hospital/clinical setting.
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Knowledge and experience with hospital information systems such as EMR, RIS, PACS, voice recognition system, medical imaging, and remote support desired.
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Experience working independently in an overnight or after-hours healthcare support environment preferred.
