NORTH FREEWAY HYUNDAI/GENESIS OF SPRING
Spring, Texas
BDC Sales Representative
Full-Time | Reports to: BDC Manager
North Freeway Hyundai/Genesis of Spring is looking for an energetic, detail-oriented BDC / Internet Sales Representative to join our Business Development Center. This role is the first point of contact for many of our customers — responding to internet leads, phone calls, and online inquiries, and turning them into confirmed, shown appointments for our sales team. The ideal candidate is a great communicator who thrives on a fast-paced, goal-driven team and takes pride in delivering a great first impression of our dealership.
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Respond promptly and professionally to internet leads, phone calls, texts, and chat inquiries from our website and third-party listing sites.
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Schedule sales appointments and accurately log all customer activity, appointments, and show confirmations in the dealership CRM prior to customer arrival.
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Follow up with customers ahead of their scheduled visit to confirm appointments and minimize no-shows.
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Verify and document customer arrivals, ensuring appointments are properly logged as shown and handed off smoothly to the sales team.
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Partner closely with sales and desk managers to help convert scheduled appointments into completed vehicle sales.
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Maintain accurate, up-to-date records of all customer interactions and outcomes in the CRM.
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Meet monthly performance goals for scheduled and shown appointments.
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Follow dealership quality-control standards for appointment logging and reporting to ensure accurate, verifiable records.
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Deliver friendly, high-energy, professional customer service that reflects the North Freeway Hyundai/Genesis of Spring brand.
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Previous BDC, call center, telemarketing, or customer service experience preferred; automotive industry experience is a plus but not required.
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Excellent phone, email, and text communication skills.
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Comfortable learning and using CRM software and other basic computer/data entry tools.
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Highly organized and detail-oriented, with the ability to multitask in a fast-paced environment.
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Positive, energetic, goal-driven attitude with a strong work ethic.
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Reliable and punctual, with the flexibility to work some evenings and weekends based on business needs.
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High school diploma or equivalent required.
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Ability to pass a pre-employment background check.
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Medical, dental, and vision insurance.
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401(k) with company match.
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Paid time off and paid holidays.
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Ongoing training with growth opportunities within the dealer group.
This position is based on-site at North Freeway Hyundai/Genesis of Spring and involves extended time on the phone and computer in a fast-paced, team-oriented dealership environment.
North Freeway Hyundai/Genesis of Spring is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
