Hertz Car Rental at the Fort Smith Airport is currently hiring for a Counter Sales Representative/Detailer. Join our wonderful team today!
Job Description:
- Provide world class customer service by managing the rentals and returns process, in compliance with Hertz's policies and procedures
-Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
-Resolve customer issues and concerns professionally using effective customer service techniques
-Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
-Emphasize on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
-Achieve personal sales goals while supporting the goals of the team
-Qualify and process customer rentals with accuracy and attention to detail
-Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
-Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
-Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
-Keep work area organized and free of clutter
-Maintain and manage cleanliness of vehicle fleet, including detailing rental cars occasionally
-Coordinate and execute transportation of vehicle fleet between designated locations
Qualifications:
-MUST have clean driving record/background and valid driver's license
- Customer service experience (preferred)
-Sales experience (preferred)
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
