Position Summary
The Operations Support Associate is a detail-oriented, multi-functional role that supports the day-to-day administrative and financial operations of Lucas Lawn & Landscape, LLC. This position serves as a key point of contact for internal teams and external clients, ensuring that data is accurately entered and maintained, accounting transactions are properly recorded, and customer inquiries are handled professionally and promptly. The ideal candidate is organized, dependable, and comfortable moving between financial tasks and customer-facing responsibilities throughout the day.
Key Responsibilities
Data Entry & Records Management
- Accurately enter and maintain data in company systems including job records, work orders, vendor information, and client accounts
- Review data for errors or inconsistencies and correct as needed before submission
- Maintain organized digital and physical filing systems for accounting documents, contracts, and correspondence
- Support the uploading and processing of documents in the company's operations software (e.g., Aspire or similar)
Accounting Support
- Process accounts payable and accounts receivable transactions with accuracy and timeliness
- Assist with invoicing, billing, and payment posting
- Reconcile vendor statements and flag discrepancies for review
- Support month-end close activities including data entry, report pulls, and document organization
- Assist with payroll data entry and timesheet review as needed
- Maintain records of expenses, receipts, and purchase orders
Customer Service
- Answer incoming calls and emails from clients professionally and route to the appropriate team member
- Respond to basic client inquiries regarding invoices, scheduling, and service questions
- Follow up with clients on outstanding balances or documentation requests as directed
- Maintain a positive and professional tone in all client interactions — written and verbal
- Support the onboarding of new clients by gathering required information and setting up accounts
Qualifications
Required
- High school diploma or equivalent required; Associate’s degree or some college coursework in accounting, business, or a related field is a plus but not required
- 3–5 years of experience in an administrative, accounting support, or operations role — ideally in a trades, construction, landscaping, or field services environment
- Proficient in Microsoft Excel — including formulas, pivot tables, filters, and data formatting; comfortable building and maintaining spreadsheets independently. Proficiency in Microsoft Word required.
- Experience with QuickBooks or similar accounting software
- Strong attention to detail and high degree of accuracy in data entry
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and prioritize in a fast-paced environment
- Reliable, punctual, and professional
Preferred
- Hands-on experience working in or alongside field operations — someone who understands the pace and nature of a trades-based business
- Familiarity with Aspire or other field service management software — comfortable learning and navigating systems that are still being built out
Bilingual (English/Spanish) a plus
Pay: $48,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
