Property Description:
Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment. As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world-class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality. The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path. Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike.
Overview:
Are you a customer-focused leader with a passion for creating exceptional guest experiences? Look no further! Join us as a Guest Services Supervisor and be part of our dynamic team. Bring your high energy, enthusiasm, and outstanding interpersonal skills, and lead a team dedicated to providing unforgettable service to our guests. If you thrive in a fast-paced, guest-centric environment and love going the extra mile, we want you on our team!
Key Responsibilities:
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Supervise and mentor the guest services team, including front desk agents and concierge staff
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Ensure efficient check-in and check-out processes for guests
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Handle guest inquiries, complaints, and special requests with professionalism and empathy
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Coordinate and communicate with other departments to ensure seamless guest experiences
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Monitor guest satisfaction and respond to feedback in a timely manner
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Assist with training new team members on service standards and hotel policies
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Maintain accurate records and prepare reports related to guest services
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Uphold high standards of service excellence and professionalism at all times
Don't miss out on this incredible opportunity to lead a team dedicated to creating memorable guest experiences. Apply now and let your energy, enthusiasm, and leadership skills shine as a Guest Services Supervisor. Join our team and be part of a journey filled with growth, camaraderie, and the satisfaction of exceeding guest expectations!
Qualifications:
- High school diploma or equivalent; additional hospitality training is a plus
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Previous experience in guest services or front office operations, with at least 1-2 years in a supervisory role preferred
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Excellent customer service and communication skills
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Strong leadership and team-building abilities
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Friendly and outgoing personality
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Knowledge of hotel operations and reservation systems
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Flexibility to work various shifts, including weekends and holidays
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Proficiency in computer systems and software
Benefits:
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
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Multiple Tiers of Medical Coverage
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Dental & Vision Coverage
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24/7 Teledoc service
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Free Maintenance Medications
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Pet Insurance
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Hotel Discounts
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Tuition Reimbursement
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Paid Time Off (vacation, sick, bereavement, and Holidays).
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401K Match
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Full Time
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Hourly-$30.00
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Sign on Bonus Incentive Plan-$150.00 at Hire, $300 after 90 Days & $500 at 6 months
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range: USD $30.00 - USD $30.00 /Hr.
