The Human Resources Specialist for Employee Experience and Operations supports Ross-Simons by delivering operational excellence across core HR functions including employee records management, benefits administration, recruitment coordination, onboarding, and employee engagement initiatives. This role manages assigned HR processes with a high level of ownership, attention to detail, and accountability while partnering with HR leadership on complex matters, ensures data integrity and process consistency, and serves as a trusted, reliable, and credible resource for employees, managers, and HR leadership. The ideal candidate is detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced environment.
This position supports the human resources function of Ross-Simons on-site at our Cranston-based headquarters, with occasional flexibility to work from home.
Key Responsibilities
HR Administration & Employee Records
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Maintain ownership of employee records within HRIS (ADP) and personnel files, ensuring accuracy, completeness, and compliance
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Process complex employee lifecycle changes (e.g., promotions, transfers, leaves of absence) with minimal supervision
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Conduct regular audits of HR data and documentation; identify and resolve discrepancies proactively
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Recommend and implement process improvements to enhance efficiency and data integrity
Benefits Administration & Reconciliation
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Lead benefits reporting and reconciliation processes, including monthly invoice audits and discrepancy resolution
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Partner with benefits vendors and internal stakeholders to address escalations and ensure timely issue resolution
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Support open enrollment planning and execution, including employee communications and data validation
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Analyze benefits data and provide insights or recommendations to HR leadership
Recruitment Coordination & Support
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Own end-to-end interview scheduling, coordinating across candidates, hiring managers, and interview teams
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Ensure a high-quality candidate experience through timely communication and execution of seamless logistics
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Support job postings, candidate tracking, and pre-employment processes (background checks, references, etc.)
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Identify opportunities to improve recruitment coordination processes and efficiency
New Hire Onboarding
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Lead onboarding coordination, ensuring a smooth and welcoming experience for new hires
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Oversee completion and accuracy of onboarding documentation and compliance requirements
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Partner with hiring managers to ensure readiness (equipment, access, schedules)
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Continuously improve onboarding processes and materials based on feedback and best practices
Event Planning & Employee Engagement
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Plan and execute employee events, recognition programs, and engagement initiatives
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Manage logistics, vendor coordination, and communications
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Contribute ideas to enhance employee experience and organizational culture
General HR Support & Projects
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Serve as a resource for employee inquiries, resolving issues independently and escalating as appropriate
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Support HR leadership with reporting, analytics, and special projects
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Assist in developing and documenting HR processes and standard operating procedures (SOPs)
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Maintain strict confidentiality of sensitive employee and organizational information
Qualifications
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Minimum of 3–5 years of relevant HR, administrative, or related experience
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Associate’s or bachelor’s degree in human resources, Business Administration, or related field preferred
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Bilingual proficiency in Spanish and English strongly preferred
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Demonstrated experience supporting benefits administration, recruiting coordination, and onboarding
- Strong proficiency with HRIS systems and Microsoft Office Suite (especially Excel)
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Experience with ATS platforms and HR reporting tools preferred
Key Competencies
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Strong attention to detail and commitment to data accuracy
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Excellent organizational and time management skills; ability to prioritize independently
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Sound judgment and problem-solving ability
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High level of discretion and professionalism in handling confidential information
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Strong interpersonal and communication skills; ability to interact effectively at all levels
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Continuous improvement mindset with the ability to identify and implement process enhancements
Why Join Ross-Simons?
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Engaged, Supportive Culture: Inclusive workplace with employee-led events, wellness initiatives, and a strong focus on community involvement.
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Career Growth: Clear advancement opportunities with a proven track record of internal promotions.
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Competitive Pay & Perks: Strong compensation packages, employee discounts, and summer hours flexibility.
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Comprehensive Benefits: Medical, dental, vision, 401(k) with match, life insurance, and optional perks like pet and auto insurance.
Candidates must be authorized to work in the United States on a full-time basis for any employer without restriction.
Luxury Brand Holdings is an Equal Opportunity Employer – M/F/V/D.
