Job Summary Apartment Leasing Consultant
Location: Heritage Apartments
1361 Presidential Drive
Columbus, OH
Join Our Growing Leasing Team
Overland Properties is expanding our leasing team at Heritage Apartments in Columbus, Ohio, and we're looking for motivated professionals to join us.
We're seeking goal-oriented, results-driven individuals with exceptional communication skills who enjoy working with people and thrive in a fast-paced, performance-driven environment.
If you're motivated by achieving goals, building relationships, and helping prospective residents find their next home, we'd love to hear from you. This is an excellent opportunity to join an established team with opportunities for professional growth and performance-based rewards.
What You'll Do
- Conduct professional apartment tours for prospective residents
- Respond promptly to leasing inquiries by phone, text, email, and in person
- Follow up with prospects and convert leads into signed leases
- Build strong relationships with prospective residents and provide exceptional customer service
- Explain lease terms, community amenities, and resident policies
- Assist applicants throughout the leasing and move-in process
- Maintain accurate prospect and leasing records in our property management software
- Work closely with the property management team to achieve occupancy goals
- Represent Overland Properties with professionalism and integrity
We're Looking For Someone Who Is:
- Goal-oriented and results-driven
- Motivated to achieve and exceed performance goals
- Demonstrates initiative and takes ownership of their work
- An exceptional communicator with outstanding verbal and written communication skills
- Skilled at building rapport and creating positive relationships with prospective residents
- A strong problem solver who can think through challenges independently
- A creative thinker who can develop solutions and adapt to changing situations
- Comfortable communicating with dozens of prospective residents each day
- Organized, detail-oriented, and dependable
- Able to work independently while also contributing to a team environment
- Positive, professional, and committed to delivering outstanding customer service
Qualifications
- Previous apartment leasing, sales, customer service, or real estate experience is preferred but not required
- Strong verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- Ability to build rapport and establish trust with prospective residents
- Comfortable using computers, smartphones, and basic office software
- Valid driver's license and reliable transportation preferred
What We Offer
- Competitive compensation
- Performance-based bonuses and incentives
- Opportunities for career advancement within a growing company
- Ongoing training and professional development
- Supportive and collaborative team environment
Apply Today
If you're ready to build a rewarding career in apartment leasing and want to join a growing company that values initiative, professionalism, and results, we'd love to hear from you.
Location: Heritage Apartments
1361 Presidential Drive
Columbus, OHWe are seeking a dynamic and customer-focused Apartment Leasing Consultant to join our vibrant property management team. In this role, you will be the friendly face and trusted advisor for prospective residents, guiding them through the leasing process with enthusiasm and professionalism. Your expertise will help create a welcoming environment, ensuring each visitor feels valued and informed. You will manage leasing inquiries, conduct property tours, and facilitate lease agreements while adhering to fair housing regulations and landlord-tenant laws. This position offers an exciting opportunity to combine sales skills with administrative excellence, making a positive impact on our residents’ living experiences.
Responsibilities
- Greet prospective tenants warmly and provide comprehensive property tours, highlighting features and amenities to generate interest.
- Manage the leasing process from initial inquiry through lease signing, ensuring all documentation is accurate and complete.
- Utilize property management software such as Yardi and OneSite to input data, track leads, and maintain detailed records of interactions.
- Assist applicants with rental applications, verify references, and conduct background checks in compliance with Fair Housing regulations.
- Negotiate lease or rental agreements, including Section 8 and LIHTC programs, ensuring mutual satisfaction while adhering to legal standards.
- Maintain strong customer relationships through effective communication, follow-up, and upselling additional services or amenities.
- Collaborate with maintenance teams on property upkeep issues and coordinate move-in/move-out procedures efficiently.
- Stay informed about local landlord-tenant laws, Section 8 policies, and fair housing regulations to ensure compliance at all times.
- Handle conflict management professionally by addressing tenant concerns promptly and diplomatically.
- Support administrative tasks such as filing, data entry, contract management, and maintaining accurate leasing records.
Qualifications
- Proven experience in property leasing or real estate administrative roles; experience with property management companies is highly desirable.
- Strong knowledge of Yardi, OneSite, CMMS (Computerized Maintenance Management System), and other property management tools.
- Familiarity with landlord-tenant law, Fair Housing regulations, Section 8 housing programs, LIHTC (Low-Income Housing Tax Credit), and lease management processes.
- Excellent customer service skills combined with effective phone etiquette and conflict resolution abilities.
- Demonstrated ability in negotiation, upselling services or amenities, and contract management.
- Office experience including data entry, filing systems, and administrative support functions.
- Ability to manage multiple priorities efficiently while maintaining attention to detail in a fast-paced environment.
- Strong interpersonal skills with a focus on building positive relationships with residents and team members alike.
Join us as an Apartment Leasing Consultant where your enthusiasm meets your expertise! Help shape memorable living experiences for our residents by delivering exceptional service every day while advancing your career in property management!
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
