We have wonderful benefits including 401k with match, company-wide hotel/resort discounts, Employee Assistance Program, and a culture of genuine hospitality!
Are you ready to elevate your career in hospitality? We are seeking a dynamic individual to join our prestigious front desk team at Laguna Beach House. As a key player in providing exceptional service, your role will be pivotal in creating unforgettable guest experiences.
- Efficiently manage guest check-in and check-out processes with a warm and welcoming approach
- Utilize advanced technology to handle reservations, credit card transactions, and guest inquiries
- Maintain accuracy in financial transactions, including cash handling and reconciliations
- Demonstrate exceptional communication skills in person and over the phone
- Ensure guest satisfaction by promptly addressing any concerns or issues
- High school diploma required; college education preferred
- Previous supervisory experience is a plus
- No specific certificates or licenses required
- Strong leadership abilities with a focus on team training and supervision
- Quick decision-making skills to enhance team performance and guest satisfaction
- Proficiency in computer systems and software troubleshooting
- Attention to detail in meeting quality standards and fulfilling guest expectations
If you embody the values of HEART (Helpful, Ethical, Attentive, Resourceful, Thankful) and have a passion for delivering exceptional service, we want to hear from you. Take the next step in your career with Laguna Beach House.
Casa Loma Beach Hotel's and Laguna Beach House's leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at Casa Loma Beach Hotel and Laguna Beach House, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, & Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward-thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
