Job Description
The Restaurant Manager for Delilah at Wynn Las Vegas is responsible for leading daily operations within a high-profile, luxury dining and entertainment venue. This role ensures seamless execution of service, exceptional guest experiences, and alignment with Wynn’s Forbes Five-Star standards.
Delilah operates as a modern-day supper club, blending fine dining, live entertainment, and nightlife energy. The Restaurant Manager must deliver elevated hospitality while managing a dynamic environment that includes VIP clientele, high-volume service periods, and entertainment-driven dining.
Key Responsibilities
Operational Leadership
-
Oversee all front-of-house operations, ensuring seamless service flow across dining, lounge, and entertainment components
-
Manage opening, operating, and closing procedures to ensure readiness and adherence to Wynn standards
-
Monitor dining room pacing, table turns, and guest flow to maximize both experience and revenue
-
Ensure all environmental elements (lighting, music, temperature, presentation) align with the Delilah brand experience
Guest Experience & VIP Service
-
Deliver highly personalized service aligned with Wynn’s luxury hospitality standards
-
Engage and interact with VIP guests, ensuring expectations are anticipated and exceeded
-
Resolve guest concerns immediately, implementing service recovery strategies when needed
-
Collaborate with VIP Services, Nightlife, and Casino Marketing teams to enhance guest experiences
Team Leadership & Development
-
Recruit, train, mentor, and supervise FOH team members including servers, hosts, and support staff
-
Conduct pre-shift meetings to communicate VIPs, events, entertainment schedules, and service priorities
-
Foster a high-performance culture that promotes professionalism, accountability, and collaboration
-
Provide coaching, performance evaluations, and corrective action when required
Financial & Business Management
-
Drive revenue through optimized seating strategies, upselling, and premium guest experiences
-
Monitor labor, scheduling, and productivity to meet financial targets
-
Control inventory and purchasing, ensuring alignment with cost objectives
-
Analyze business trends, guest feedback, and performance metrics to improve operations
Entertainment & Event Integration
-
Coordinate closely with entertainment, nightlife, and event teams to execute nightly programming
-
Ensure smooth transitions between dining, live performances, and late-night atmosphere
-
Support private events, special activations, and high-profile bookings
Compliance & Brand Standards
-
Ensure adherence to all health, safety, and sanitation regulations
-
Maintain compliance with company policies and Nevada regulatory requirements
-
Uphold Wynn grooming, uniform, and presentation standards across all team members
-
Act as an ambassador of the Wynn brand and Delilah concept
Qualifications
Education & Experience
-
High school diploma or equivalent required; degree in Hospitality or related field preferred
-
2+ years of management experience in fine dining, luxury hospitality, or nightlife-driven restaurants
-
Experience in high-volume, VIP-driven environments preferred
Knowledge & Skills
-
Strong understanding of fine dining service standards and luxury guest experience
-
Ability to manage both restaurant and nightlife-style operations within a single venue
-
Proven leadership and team development capabilities
-
Strong financial acumen, including labor and cost control
-
Excellent communication, problem-solving, and organizational skills
Licenses & Certifications
-
Must be able to obtain and maintain all required work cards and gaming licenses
-
Food Safety Certification (e.g., Health Card) required
-
Alcohol Awareness certification required
Work Environment
-
High-energy, high-profile environment combining restaurant and nightlife elements
-
Requires evenings, late nights, weekends, and holidays
-
Must be comfortable working in a fast-paced, entertainment-driven setting
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
