Resident Executives is hiring an Entry Level Customer Service Representative to support a nationally recognized wireless provider throughout Campbell, CA and neighboring cities. If you enjoy meeting new people, solving problems, and building genuine relationships, this is a great opportunity to launch your career. As an Entry Level Customer Service Representative, you'll meet directly with homeowners, assist customers and deliver outstanding customer service while gaining valuable sales experience.
No experience? We provide hands-on training to help every Entry Level Customer Service Representative succeed. Every Entry Level Customer Service Representative is trained in customer engagement, communication, consultative sales, wireless products, and professional development. You'll assist customers with confidence while representing one of America's leading wireless brands and building transferable customer service and sales skills.
Responsibilities of the Entry Level Customer Service Representative
- Meet directly with homeowners throughout Campbell, CA or assigned territory to introduce affordable wireless products and services.
- Build positive customer relationships by understanding communication needs and recommending wireless solutions that best fit each household.
- Assist customers through the enrollment process while delivering a seamless customer experience.
- Assist with account setup, explain wireless plans, promotions, and available products, and provide exceptional customer service.
- Support daily sales goals by completing enrollments accurately, maintaining professionalism, and delivering outstanding customer experiences.
- Maintain organized records of customer interactions, completed enrollments, and follow-up activities while supporting overall sales performance.
- Represent our client with professionalism while strengthening customer relationships, contributing to team sales success, and continuing to assist customers with confidence.
- Participate in ongoing Entry Level Customer Service Representative training focused on customer service, communication, leadership development, product knowledge, and consultative sales.
Qualifications of the Entry Level Customer Service Representative
- High school diploma or equivalent preferred.
- Previous experience in customer service, retail, hospitality, restaurants, food service, cashiering, barista, call center, marketing, or sales is helpful but not required.
- Strong communication and interpersonal skills with the ability to build trust quickly.
- Comfortable meeting and speaking with homeowners throughout the day.
- Positive attitude with a passion to assist others and provide exceptional customer service.
- Organized, dependable, coachable, and motivated to learn.
- Eager to grow professionally as an Entry Level Customer Service Representative while developing customer service, communication, and sales skills.
Why You'll Love This Entry Level Customer Service Representative Opportunity
- Entry-level position with hands-on training and ongoing mentorship.
- Clear opportunities for career growth, advancement, and leadership development.
- Build valuable experience in customer service, relationship management, and sales.
- Represent one of America's leading wireless providers.
- Collaborative, team-oriented environment with supportive coaching.
- Develop transferable communication, customer engagement, and consultative sales skills.
- Gain confidence as an Entry Level Customer Service Representative while learning to assist customers and grow your professional career.
Pay: $50,000.00 - $62,000.00 per year
Benefits:
- 401(k)
- On-the-job training
- Professional development assistance
Work Location: In person
