Description:
The Customer Service Superintendent will manage the field activities of the warranty and repair process for tenants; manages and performs periodic inspections; assists in the turn process while providing Service of the Second Mile. The Customer Service Technician will report directly to the Construction Manager.
Duties & Responsibilities
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Works in tandem with the Customer Service Manager in completing Work Orders in the specified timeframes.
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Works in tandem with the Property Manager in providing service to tenants and assisting in resolving tenant relations.
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Works in tandem with Division in providing warranty service to tenants and assisting in resolving tenant relations.
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Review and assess requested repairs for validation.
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Acts as the coordinator and liaison with vendors in completing repairs.
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Performs repairs not requiring a professional license.
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Performs Move In, Move Out and Tenant Turn process.
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Performs and attends Home Owner Orientations on new acquisitions.
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Monitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costs.
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Performs periodic inspections on occupied properties.
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Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costs.
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Conducts periodic inspection of vacant units for market-ready condition.
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Update job and market knowledge on an ongoing basis.
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Additional duties as required
Requirements:
- Minimum of 2 years' experience in construction or a related field
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Ability to work as part of a team
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Ability to lead and coordinate Trade Partners
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Competency in MS Office and relevant databases and software
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Customer focus and bottom-line orientation
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Ability to operate under solid pressure and meet tight deadlines
Physical Demands
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Pushing and pulling heavy items on a regular basis
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Frequently lifting items of varying weights
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Extended periods of standing or sitting
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Periodic stooping, kneeling, and bending
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Must have manual use of hands and vision to use computer constantly
Employee Benefits
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Medical Insurance – PPO and HDHP Options
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HSA – with eligible HDHP
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Dental and Vision Insurance
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401(k) – includes company match of up to 5%
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Generous Paid Time Off (PTO)
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Paid Maternity and Paternity Leave
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Adoption Assistance and Leave
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Tuition Assistance
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And More!
