At Cold Stone Creamery Billings, our purpose is simple: we make people happy. From the moment you walk through our doors, we’re here to create more than just ice cream, we create an experience. With our fresh, super-premium ice cream mixed on a frozen granite stone and served by a fun, energetic team, every visit is a small celebration. We believe in doing the right thing, bringing out the best in our people, and winning as a team to deliver the ultimate ice cream experience for our guests and our community. As a locally owned store, we’re proud to be part of Bozeman, supporting local causes, spreading kindness, and creating moments of joy, one Creation at a time.
POSITION SUMMARY
The Store Manager is responsible for the day-to-day leadership, performance, and profitability of the Cold Stone Creamery location. This role owns the guest experience, leads and develops the team, ensures brand and food safety compliance, and manages labor, inventory, and operating costs. The Store Manager is expected to be present, visible, and actively leading shifts, not managing from the office.
KEY RESPONSIBILITIES
- Oversee daily business operations.
- Manage operating budgets, allocate resources effectively, limit expenses, and ensure strict control over cash.
- Hire, monitor, and develop a strong, diverse, and efficient team.
Deliver a consistently great guest experience aligned with Cold Stone Creamery brand standards.
- Maintain the cleanliness and maintenance of the property through inspections and preventive maintenance programs.
- Adhere to the Cold Stone Creamery Quality, Service, Cleanliness & Experience (QSCE) Handbook.
- Order product, manage inventory, and reduce waste.
- Maintain accurate sales, labor, and inventory records and prepare necessary reports.
- Develop effective conflict resolution and critical thinking skills.
- Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision-making.
- Lead by example on the floor during peak periods.
- Resolve guest concerns immediately and professionally.
- Ensure product quality, presentation, cleanliness, and speed of service meet or exceed brand expectations.
- Drive positive guest feedback, online reviews, and repeat visits.
- Be the local face of the brand and build high-performance teams dedicated to delivering our Culture, Mission, Values, and Goals.
- Monitor and implement the safety program to ensure that all employees work in a safe and hazard-free environment that complies with various local, state, and federal safety requirements.
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties consistent with the scope and intent of this role may be assigned as business needs require.
EXPECTED RESULTS
- Meet the annual profit plan.
- Meet the property's target for guest satisfaction through Guest Satisfaction Surveys and online reviews.
- Meet the property's target for employee engagement through employee feedback.
- Capital projects are completed on time and within budget.
- Contributes to organizational success by building competent teams with a focus on developing future supervisors.
- Meet QSCE handbook standards.
JOB QUALIFICATIONS
- High school diploma or equivalent required.
- Minimum two years of leadership experience in food service, retail, or hospitality preferred.
- Hear and speak English fluently.
- Strong decision-making ability.
- Excellent communication, collaboration, and delegation skills with the ability to manage confrontations.
- Ability to work in a fast-paced and high-pressure environment.
- Proven ability to develop and achieve financial plans.
- Ability to motivate, lead, and develop a diverse team.
- Strong working knowledge of operational procedures.
- Ability to maintain confidentiality.
- Able to work nights, weekends, and holidays.
- Valid driver's license.
- ServSafe Certification or the ability to obtain it within the required timeframe.
- State or county food handler card as required.
PHYSICAL REQUIREMENTS
- Ability to stand for long periods of time.
- Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally, and 10 pounds regularly.
- Ability to bend, stoop, kneel, crouch, climb, and move safely over uneven terrain.
- Ability to work nights, weekends, and holidays as business requires.
- Ability to travel by automobile.
Cold Stone Creamery Billings is an Equal Opportunity Employer and strives to provide a respectful environment for all employees and applicants. The company is committed to treating all individuals fairly. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind.
All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
