About American Metalcraft, Inc
Established in 1947, American Metalcraft, Inc. is an intimate, third generation family-owned company located in Franklin Park, Illinois. AMC conducts business in all 50 states and in more than 75 countries. We manufacture and import over 5,000 items and specialize in fine dining, catering, buffet services and pizza supplies for restaurants, hotels, clubs and resorts.
We pride ourselves in our ability to preserve the unique balance of stability and external development with comfortable internal relationships. Our company’s core values (Focused, Accountable, Team-Oriented, Fun & Authentic) assure the company has never gotten away from the first-name basis mentality and sense of camaraderie that creates a comfortable and enjoyable atmosphere.
Job Summary
The Sales Support Specialist will play a crucial role in enhancing customer satisfaction and driving sales. This person will be the primary point of contact for the sales team, addressing inquiries, resolving issues and facilitating solutions.
Duties and Responsibilities
- Provide general administrative support to the Sales Department (sales managers and sales reps) including but not limited to phone calls, e-mail correspondence, letter writing, PowerPoint presentations, quotations, and special projects. Must be able to manage multiple projects simultaneously and provide updates in quarterly and weekly team meetings.
- Act as the internal contact for the sales reps by providing/creating special sales reports, developing sales tools and materials to be sent out in the field, maintaining communication between reps and main office and directing rep issues to proper departments within the main office.
- Effectively manage all customer issues and requests, acting as the liaison from Customer Service to Sales & Shipping departments. Will act as the point person for facilitating/expediting orders with the Warehouse and providing tracking details.
- Provide sales support to the Sales Department for Key Top Accounts, International Business and Ecommerce customers.
- Manage all aspects of conferences and sales meetings, including sample/literature requests, furniture requests, and any other equipment & services needed for a successful event. Sometimes may be required to travel for larger shows.
- Fulfill sales lead requests from trade shows and conferences and help with post-show catalog mailings.
- Act as the sales lead for customer projects involving product set-up forms, EDI order processing, and customer web site communication.
- Act as Sales lead for CRM program (HubSpot) acting as system administrator and department expert for lead and opportunity generation.
- Manage price lists, MAP Pricing system and special pricing database. May be asked to help with web site and AutoQuotes information.
- Manage internal systems for account maintenance, order placement, modifications and tracking, ensuring accuracy and timely delivery.
- Work with other departments with work and project overflow (as time permits)
Knowledge & Skills Required
- College Education preferred, may be offset by related work experience.
- Full-time position based in Franklin Park, IL office.
- 1+ years of experience in an administrative support role desired, not required.
- Proficiency in working online and with MS Word, Excel, PowerPoint. Must learn and be proficient in DOMO, AutoQuotes and HubSpot.
- Experience with PIM/DAM/GDSN Systems and/or eCommerce platforms is a plus.
- Excellent verbal/written communication, customer service, analytical skills and multi-tasking skills. Attention to detail is essential.
- Intrinsically motivated and team oriented.
- Excellent time management skills.
- Willingness and ability to travel (5%).
Besides being a great place to work, AMC also offers a generous benefits package including Medical, company paid Dental, STD, LTD, PTO, a casual work environment, employee discount and much more! Starting salary will be based on experience.
Feel free to visit our website at www.amnow.com.
No phone calls. No recruiters.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) 6% Match
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- This position requires advanced excel, are you able to complete tasks in excel with no guidance?
- This position requires excellent time management and multi tasking skills? Do you feel that this is something that you excel in?
Experience:
- Customer support: 1 year (Required)
Ability to Commute:
- Franklin Park, IL 60131 (Required)
Work Location: In person
