About Us
We are an innovative, integrative healthcare clinic passionate about supporting people with complex chronic illness. Our summits, educational programs, and trusted network of providers generate about 100 inquiries per month from patients seeking knowledgeable, compassionate, and personalized holistic healthcare. Our work is rooted in collaboration, authenticity, and continual growth.
Role Overview
We are seeking a New Patient Coordinator to welcome, support, and guide prospective patients as they begin their healing journey. This role blends relationship-building, resource sharing, and clear clinic orientation to ensure every new patient feels informed, supported, and prepared for a smooth and impactful healing journey. You’ll play a key role in connecting patients with the right practitioner and setting them up for success.
This is a full-time position available immediately. Training will begin in-office for 3-4 months with our Front Desk team 9-5pm, Monday through Friday before transitioning into a primarily remote role as New Patient Coordinator in November.
Key Responsibilities
- Build rapport with prospective patients, listen to their stories, and share resources with compassion and clarity.
- Represent our clinic accurately by setting realistic expectations, explaining policies, and ensuring patients are a good fit for our services.
- Develop expertise in each practitioner’s approach, offerings, and modalities to guide patients toward the best provider match.
- Serve as a reliable point of contact for new patients until their first appointment, ensuring communication is clear, supportive, and well-documented.
- Share responsibility with intake team members for Discovery Calls, coverage, and process improvements.
- Collaborate with marketing and clinic teams to identify patient trends, support outreach, and keep provider caseloads full.
- Contribute ideas for workflow improvements, team systems, and patient experience enhancements.
- (Optional) Step into leadership opportunities as the role and team expand.
Qualifications
- Knowledge of integrative or holistic healthcare.
- Experience in small business sales, marketing, recruitment, or public relations.
- Strong computer and project management skills.
- Excellent communication skills with the ability to balance warmth and professionalism.
- Detail-oriented, organized, and proactive in solving problems.
- Skilled at setting expectations and navigating sensitive health-related conversations with empathy.
Why Join Us
- Be part of a mission-driven team making a difference in the lives of people with chronic illness.
- Learn and grow within the field of integrative medicine and holistic healing.
- Opportunity to transition to remote work after initial training.
- Leadership and career growth opportunities available for the right person.
How to Apply
Please send your resume and a cover letter describing your interest in this role and your relevant qualifications. We especially encourage applications from those who are excited to be part of a holistic healing community and motivated to continual learning.
Computer use: Google Suite, CRM, and electronic medical records system.
Job Type: Full-time
Pay: $29.00 - $31.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
Application Question(s):
- What interests you about working in the field of integrative health?
Education:
Experience:
- sales, marketing, recruitment, or public relations: 2 years (Required)
Ability to Commute:
- San Rafael, CA 94901 (Required)
Work Location: Hybrid remote in San Rafael, CA 94901
