Are you passionate about providing exceptional guest care while contributing to a luxury wellness environment? RÖK SPAS, Denver’s first luxury Nordic bathhouse, is seeking dedicated and versatile Spa Guest Care Associates to join our team at the flagship location in the Union Station neighborhood
What We’re Looking For
We’re seeking individuals who are passionate about wellness, thrive in a collaborative and fast-paced environment, and excel at creating memorable guest experiences. You should be confident in your ability to recommend memberships and speak to the benefits of our offerings, while also contributing to an exceptionally clean and welcoming environment. Attention to detail, adaptability, and a genuine enthusiasm for helping others are key to succeeding in this role. If you value teamwork, possess strong communication skills, and are eager to share the benefits of self-care with others, you’ll fit right in at RÖK SPAS.
What You’ll Do
As a Spa Guest Care Associate, your role blends guest-facing responsibilities with back-of-house support.
Guest Experience & Sales
- Greet guests with warmth and enthusiasm, serving as the face of the brand.
- Educate guests on our amenities, pricing, and the benefits of integrating RÖK SPAS into their wellness routines.
- Actively promote and sell memberships, packages, and passes, contributing to the overall sales goals of RÖK SPAS.
- Build lasting relationships with guests to encourage repeat visits, referrals, and long-term loyalty.
- Manage bookings and appointments through the MindBody system, ensuring accuracy and efficiency.
Facility Operations
- Maintain the cleanliness of all spa areas and amenities
- Stock and replenish towels, slippers, and supplies to ensure a consistently inviting environment.
- Assist with opening and closing tasks to support daily operations.
- Support guests with education while monitoring for safety and ensuring spa rules are followed.
What You’ll Bring
- Customer service experience.
- A strong passion for health, wellness, and self-care.
- Excellent communication and interpersonal skills.
- Ability to handle physically demanding tasks, including lifting and carrying laundry.
- Scheduling flexibility, including availability on weekends.
- Familiarity with the MindBody system (preferred but not required).
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
Application Question(s):
- As part of our hiring process, we’d love to get to know you better through a short video. Could you please take a 1-2 minutes to introduce yourself and share the following:
A brief overview of your background and experience
Your current health and wellness lifestyle
Why you are passionate about health and wellness
Why you believe you would be a great fit for our team, especially for our first flagship location and our future expansions
Your current availability (days/times you can work)
Please aim for a video that’s 1–3 minutes long. Feel free to be authentic and personal, it’s a great way for us to see your personality and enthusiasm!
Once your video is ready, you can send it to us at [email protected].
We look forward to hearing from you and learning more about your unique qualifications!
Thank you Jonathan
Work Location: In person
