Nestled at the base of majestic Snowmass Mountain, Viceroy Snowmass is a luxury resort offering unparalleled experiences in the heart of the Colorado Rockies. Renowned for its exceptional service, sophisticated accommodation, and world-class amenities, Viceroy Snowmass provides an unforgettable escape for discerning travelers. We are committed to maintaining the highest standards of quality and creating a safe, secure, and pristine environment for our guests and team members.
Position Overview
The Assistant Director of Food and Beverage is a pivotal senior leadership role within the Food & Beverage Division, serving as the principal deputy to the Director of Food & Beverage in all strategic and operational matters. This position is entrusted with assisting in the direction of the property's full food and beverage ecosystem — encompassing all dining outlets, destination bars and lounges, in-suite dining, banquet and event services, pool and beach F&B, and stewarding operations — to the highest standards of ultra-luxury hospitality.
This leader brings proven multi-outlet management experience and a sophisticated, working command of beverage programming, mixology, and wine — capable of stepping confidently into any bar, cellar, or dining room conversation and elevating it. The ideal candidate embodies the hallmarks of Forbes Five-Star and LQA service philosophy: an instinctive, anticipatory approach to guest engagement, an unwavering commitment to personalization, and the operational discipline to deliver seamless excellence across every touchpoint. As a brand ambassador and servant leader, this individual inspires and mentors a team of F&B professionals to exceed guest expectations consistently and with genuine heart.
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Job Location: Viceroy Snowmass
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Pay Rate: $105,000 to $120,000/Salary
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Schedule: Flexible Schedule, Some Nights, Weekends and Holidays
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Employment Status: Full- Time Year Round
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Start Date: ASAP
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Accepting applications until: 8/31/2026
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Assist the Director of Food & Beverage in overseeing all aspects of the F&B division, including day-to-day operations, strategic planning, revenue management, and long-term concept development across all outlets.
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Provide direct multi-outlet leadership spanning signature restaurants, casual dining, destination bars, in-suite dining, banquets, pool and beach service, and stewarding — balancing the distinct identity, team culture, and financial targets of each outlet simultaneously.
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Champion Forbes Five-Star and LQA service standards across all outlets; lead internal quality audits achieving scores of 95% or above and own the resulting corrective action plans through to completion.
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Develop and implement outlet-specific service standards, operating procedures, and sequence-of-service protocols aligned with the brand's luxury positioning.
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Monitor and analyze guest satisfaction data (post-stay surveys, comment cards, online reviews, Medallia or comparable platforms) and drive measurable, continuous service improvement.
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Serve as acting Director of Food & Beverage in the Director's absence, representing the division on the Executive Committee and in owner and brand discussions.
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Apply strong working knowledge of mixology and craft beverage culture to guide bar teams on classic and contemporary cocktail technique, recipe development, ingredient sourcing, batching standards, and presentation.
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Partner with the Beverage Manager on cocktail menu development, spirits portfolio curation, zero-proof programming, and bar activations that differentiate the property within its competitive set.
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Leverage working wine knowledge to support the Sommelier in wine list reviews, by-the-glass program optimization, cellar management oversight, and pairing dinner programming.
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Participate personally in wine and spirits tastings, vendor presentations, and allocation decisions; ensure the beverage program reflects both commercial discipline and genuine connoisseurship.
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Champion beverage education across the division, supporting associates pursuing WSET, Court of Master Sommeliers, and professional spirits certifications.
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Assist in the development and management of the annual F&B operating budget, including revenue forecasting, labor planning, cost of goods management, and capital expenditure review.
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Review daily, weekly, and monthly P&L reports across all outlets; identify variances from budget and implement strategies to optimize profitability without compromising guest experience.
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Oversee beverage cost controls, perpetual inventory systems, and liquor control policies ensuring compliance with hotel, brand, and regulatory standards.
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Partner with Revenue Management to develop promotional strategies, dynamic pricing, and upselling initiatives that maximize F&B revenue per cover across the outlet portfolio.
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Lead, mentor, and develop a diverse team of F&B managers, supervisors, and associates across multiple outlets; foster a culture of excellence, accountability, and genuine hospitality.
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Partner with Human Resources in recruitment, onboarding, performance management, succession planning, and talent development initiatives for the entire division.
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Conduct regular pre-shift briefings, training sessions, and performance reviews ensuring all associates are aligned with Forbes Five-Star and LQA service benchmarks.
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Cultivate a team environment grounded in diversity, equity, inclusion, and mutual respect consistent with the company's core values.
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Personally interact with VIP and returning guests, building genuine relationships that reflect the brand's commitment to Relationship Hospitality.
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Ensure all guest interactions meet or exceed Forbes Five-Star criteria: warm, personalized greeting by name; proactive anticipation of needs; seamless resolution of concerns within established timeframes.
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Coordinate closely with Guest Relations, Butler Services, and Front Office to personalize in-room dining amenities, special occasion setups, and VIP arrival experiences.
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Lead interdepartmental collaboration ensuring F&B integrates seamlessly with rooms, spa, events, and recreation to deliver cohesive, world-class guest journeys. Use bullets and try to stay between 6-10. Start these with action verbs
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Prioritize the first 5 bullets carefully
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Focus on outcomes and impact, not just tasks
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Health Insurance - Choose from three plans!
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Dental, Vision, & Accident Insurance
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401(K) Plan with Employer Match Life Insurance
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Ski Pass or Equivalent Bonus
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Paid Time Off & Paid Sick Time
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Career Development Trainings
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Discounts at Eye Pieces & Venture Sports
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Sabbatical Program
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$500 Referral Program
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Employee Assistance Program
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Onsite parking
At East West our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us! Visit our website to learn more about East West at eastwest.com.
East West Hospitality is an equal opportunity employer and participates in E-verify.
