Provides mobile crisis intervention services. Responds to emergency calls through call out by the HSO or city designee, provides stabilization services, emotional and
psychological support for public safety employees and non-public safety employees
- Performs intervention and assessment services for public safety employees and non-public safety employees and their family members experiencing a crisis event that requires assistance beyond services typically provided. The crisis may result from a fire, domestic violence, sexual assault, medical emergencies, substance use or misuse, mental health emergencies, grief and loss, self-inflicted injuries, elder care issues, child abuse, neglect, exploitation, etc.
- Provides emotional support and empathetic/active listening for public safety employees and non-public safety employees and their families experiencing a crisis event;
- Counsels, advises and seeks to understand members' immediate needs and assists individuals in identifying appropriate resources for additional assistance to fulfill those needs
- Identifies social and community service agency options and makes appropriate
recommendations to individuals
- Assist in Coordinating referral services using various resources of community agencies,
support groups, and other community-based resources
- Provides confidential emotional and psychological support to public safety employees and non-public safety employees
- Can participate in community outreach with approval by Division Chief of Safety and Health (HSO)
- Periodically review and update resources, etc.
- Assists and provides input and recommendations of Mental health programs administered.
Recommends improvements, assists in implementing changes and objectives
- Reports concerns directly to the Division Chief of Safety and Health (HSO)
- Can act as a liaison between the city and numerous social service agencies and community organization boards/ councils to analyze needs, listen and respond to specific concerns, identify possible solutions and establish effective working relationships with community representatives with dept approval.
- Performs all work duties and activities in accordance with City policies and procedures
- Works in a safe manner and reports unsafe activity and conditions. Follows City-wide and all public safety policies and practices and adheres to responsibilities concerning safety prevention, reporting, and monitoring as outlined in city and public safety policies and SOG's. Serves as an advisor to the Peer Support Team and provides recommendations.
Tasks
12 hours of station visits and 8 hours of ride-along per quarter
Quarterly CRT meetings
Attend citywide and public safety department functions
Participate in public safety and non-public safety Mental Health Training
Available for crisis support
Serve as an advisor for the Peer Support Team
