Berkeley Heat is a long-standing, family-run business in Berkeley specializing in gas fireplaces, hot tubs, spas, and saunas. We pride ourselves on hands-on customer support, technical expertise, and a close-knit team environment. We are looking for a reliable, multi-talented team member who wears many hats—from inventory and warehouse management to client communications and technical support coordination.
If you are a motivated learner looking for a dynamic role with opportunities for side work related to our products, we welcome your application!
Key Responsibilities & Core Duties
- Logistics & Warehouse Operations: Accept and unload incoming deliveries/freight, inspect shipments, and organize warehouse inventory. Prepare tools, equipment, and orders for contractors and installation technicians heading out to jobs.
- Facility Upkeep: Perform weekly cleaning and organization of the showroom and warehouse to keep the environment clean and presentable.
- Parts & Warranty Management: Learn our product lines (fireplaces, hot tubs, saunas) to identify and order correct replacement parts. Process warranty claims with manufacturers and track replacement items.
- Customer & Technical Support: Assist customers in-person and over the phone. Work directly with clients and manufacturer tech support teams to diagnose unit issues and delegate repair tasks to service technicians.
Qualifications & Desired Skills
- Strong willingness to learn complex product lines and technical specifications.
- Ability to lift heavy items and comfortably handle physical warehouse work.
- Solid communication skills for speaking with customers, contractors, and factory representatives.
- Basic computer skills for data entry, inventory tracking, and warranty documentation.
- Strong self-motivation and organizational skills in a fast-paced retail/service setting.
Job Types: Full-time, Part-time
Pay: From $25.00 per hour
Work Location: In person
