Customer Advocate
Job Title
Customer Advocate
Position Summary
The Customer Advocate serves as the primary point of contact for policyholders throughout the claims process. This role is responsible for creating a positive customer experience by setting expectations, providing updates, and explaining claim settlements.
Key Responsibilities
- Make initial contact with policyholders.
- Explain the claims process and set expectations.
- Provide status updates throughout the claim lifecycle.
- Maintain regular communication with customers.
- Explain claim settlements and outcomes.
- Ensure smooth customer experience.
Qualifications
- Florida insurance license and appointment required.
- Insurance industry experience required.
- Strong verbal and written communication skills.
- Customer service background preferred.
- High emotional intelligence and empathy.
- Ability to manage multiple claims simultaneously.
Ideal Candidate
- Customer-focused and professional.
- Strong relationship-builder.
- Organized and process driven.
- Comfortable following workflows and scripts.
Compensation
- Pay: $210 per day
- Compensation is based upon the severity of the storm and is catastrophe specific. The amount reflected above represents the likely compensation for a typical catastrophe assignment. Actual compensation may vary based on catastrophe conditions, client requirements, and assignment scope.
