At The Phoenix Recovery Center, we believe in empowering individuals and families to heal from substance use and co-occurring mental health challenges. Guided by our values of People First, Teamwork, Authenticity, and From Pain to Purpose, we provide a full continuum of care including Residential, PHP, and IOP services.
We are seeking a compassionate, driven, and professional Admissions & Outreach Coordinator to join our team. This dual-role position is critical in both connecting individuals to care and building strong community partnerships that support access to treatment.
The Admissions & Outreach Coordinator serves as the bridge between the community and The Phoenix. This role is responsible for:
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Managing the admissions process from first contact to admit
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Educating and guiding prospective clients, families, and referral partners
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Building and maintaining referral relationships in the community
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Increasing awareness and engagement through outreach efforts
This role requires a balance of relationship-building, urgency, organization, and strong communication skills.
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Serve as the primary point of contact for prospective clients, families, and referral sources
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Complete intake assessments and guide clients through the admissions process
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Ensure completion of all required documentation, including intake checklist and guarantor agreements
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Communicate effectively with insurance providers and verify benefits as needed
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Maintain consistent follow-up with leads and referral sources
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Demonstrate strong phone communication and ability to build trust quickly
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Participate in rotating on-call evenings and weekends
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Develop and maintain relationships with referral partners, detox centers, healthcare providers, and community organizations
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Represent The Phoenix at community events, networking functions, and professional meetings
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Conduct presentations and educational sessions to increase awareness of services
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Track and report outreach activities, outcomes, and growth opportunities
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Collaborate with leadership to evaluate and improve outreach strategies
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Strong follow-through on commitments and attention to detail
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Ability to manage multiple priorities with efficiency and urgency
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Builds trust through honesty, integrity, and professionalism
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Demonstrates initiative, adaptability, and problem-solving skills
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Maintains a client-centered, solutions-focused approach
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Produces high-quality work with minimal wasted effort
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Minimum 2 years of experience in admissions, outreach, behavioral health, healthcare, or related field
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Strong interpersonal and communication skills
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Knowledge of behavioral health systems and referral processes preferred
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Ability to work independently and as part of a team
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Proficiency in Microsoft Office and CRM systems (KIPU, Salesforce, or similar)
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Valid driver’s license and reliable transportation (must qualify for company insurance)
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Ability to travel locally for outreach activities
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Monday – Friday, 9:00 AM – 5:00 PM
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Flexibility required for on-call nights and weekends
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$18-$20 /hour starting (DOE)
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Monthly bonus structure (department & individual performance)
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Health, Dental & Vision Insurance (75% employer contribution)
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$50,000 Life Insurance Policy
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401(k) with employer match
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PTO & Paid Holidays
You’ll be part of a mission-driven team that is changing lives every day. This role offers the opportunity to directly impact client outcomes while helping grow a strong, respected presence in the community.
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