Guest Service Agent (The First Impression Specialist)
Hotel Saranac, Curio Collection by Hilton Saranac Lake, NY
Starting Wage: $18.00 – $20.00 per hour
The Vibe
At Hotel Saranac, we don't just check people in; we welcome them into a story that has been unfolding since the 1920s. We are the heartbeat of Saranac Lake—a historic landmark reimagined for the modern traveler. We are looking for a Guest Agent who is part local historian, part logistics expert, and 100% hospitality enthusiast. If you thrive on making someone’s day and want to work in an environment that values personality over a script, you belong here.
The Role
As the first person our guests meet, you set the tone for their entire Adirondack adventure. You aren’t just "handling keys"—you are the curator of the guest experience.
- Be the Expert: Provide insider tips on the best local trails, dining, and hidden gems.
- The Architect of Arrival: Create seamless, warm check-in and departure experiences.
- The Problem Solver: Anticipate guest needs before they even ask, handling requests with grace and speed.
- The Brand Ambassador: Embody the sophisticated yet approachable spirit of a Hilton Curio property.
What You Bring
- Energy: You genuinely enjoy interacting with people and have a "get it done" attitude.
- Flexibility: You understand that hospitality happens 24/7, including weekends and holidays.
- Polish: You take pride in a professional appearance and clear communication.
- Tech Savvy: You can navigate systems quickly while maintaining a conversation (prior hotel software experience is a gold star, but we can train the right personality).
Why Join Us?
- Travel the World: Access to Hilton’s "Go Hilton" travel program, with room rates starting as low as $40 at thousands of hotels globally.
- Invest in You: 401(k) matching and comprehensive health, dental, and vision insurance for full-time team members.
- Historic Setting: Work in a beautifully restored 1920s masterpiece that is the pride of the community.
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
