Location:
Raleigh, North Carolina, United States
Job ID:
R0136807
Date Posted:
2026-07-15
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
Engineering & Science
Job Schedule:
Full time
Remote:
No
Job Description:
As a Grid Automation Customer Service & Repair Technician, you will play an important role in supporting the reliability and performance of critical power grid infrastructure. In this role, you will provide service, support, assessment, troubleshooting, and repair of Grid Automation products and solutions used in protection, control, automation, and communications applications. Working closely with customers and regional Grid Automation teams, you will investigate equipment issues, restore devices to operational condition, perform testing and calibration activities, and support product evaluations and demonstrations. You will apply your knowledge of electronics, electrical systems, diagnostics, and testing practices to identify faults and recommend corrective actions. In addition to supporting repair activities, you will help prepare and configure automation equipment used in substation and distribution automation applications. This role offers the opportunity to expand your knowledge of modern grid automation technologies while contributing to dependable utility and industrial operations through high-quality technical support and equipment service.
- Assess, inspect, and troubleshoot returned devices, prototypes, and test equipment to identify faults and restore equipment performance.
- Perform repairs, adjustments, and corrective actions on electronic equipment used in Grid Automation applications.
- Conduct power, voltage, communications, calibration, and functional testing on repaired equipment and assemblies.
- Provide regional customer support, responding to technical service requests and assisting with application triage activities.
- Support software and hardware field upgrades through remote assistance and onsite service activities when required.
- Build, configure, test, and modify substation and distribution automation equipment for diagnostics and demonstration purposes.
- Assist regional operations teams with management of customer return material authorization (RMA) activities and backlog support.
- Maintain equipment logs, calibration records, maintenance documentation, and qualification test records to support quality and traceability.
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
- Associate’s degree in Electronics Technology or graduation from a technical school, or 8 years equivalent work experience.
- 3–5 years of experience testing, troubleshooting, and repairing electronic equipment, with demonstrated knowledge of electrical and electronic theory and mathematical fundamentals.
- Ability to read and interpret schematics, technical drawings, and product specification sheets.
- Experience using computers and related software tools to support testing, diagnostics, and repair activities.
- Excellent communication and interpersonal skills.
- Knowledge of electronics theory, diagnostic techniques, equipment assessment, and electronic equipment repair.
- Industry experience with grid automation protection, control, automation, and communication equipment is preferred, including familiarity with communication devices, IEDs, gateways, HMI platforms, and control software used in Grid Automation solutions.
In this role, you will gain hands-on experience with Grid Automation technologies while collaborating with professionals dedicated to supporting reliable and modern power system operations.
- Health Care (medical, dental, vision, etc.)
- Financial Wellbeing: (Employer sponsored pension - 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance)
- Family Care: Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance
- Work-Life: Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday)
- Permissive Time Off: No accrued hours, take the time you need
- Employee Engagement and Development: Employee Resource Groups (depending on location), tuition reimbursement program, on-demand learning platforms
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Equal Employment Opportunity
Hitachi is an Equal Employment Opportunity (EEO) employer. We welcome applications from all qualified individuals, including females, minorities, protected veterans, and individuals
with disabilities.
Accessibility and reasonable accommodation
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Use of Al and automated tools in recruitment
As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.
