The Assistant General Manager supports the overall success of the center by helping drive sales, client experience, operational excellence, and team performance. This role serves as a key partner to the General Manager, assisting with daily business operations while helping create a hospitality-driven environment where clients, guests, and team members thrive.
The Assistant General Manager combines leadership, sales support, and operational execution to ensure the center delivers exceptional service, achieves business goals, and maintains a strong sense of community. This role is designed to develop future General Managers through increased exposure to financial management, team leadership, and business operations.
Key Responsibilities
Hospitality and Client Experience
Champion a hospitality-first culture and ensure exceptional service is delivered at every client and guest interaction.
Maintain a visible presence within the center and foster a welcoming, professional environment.
Support onboarding and offboarding activities to ensure a seamless client experience.
Build strong relationships with clients and proactively address concerns to support retention and satisfaction.
Assist with community engagement initiatives, client events, and networking opportunities.
Serve as a center leader and escalation point when the General Manager is unavailable.
Sales and Revenue Growth
Support the center's sales efforts through lead generation, tours, follow-up, and proposal preparation.
Assist in achieving occupancy, service revenue, and profitability goals.
Maintain accurate CRM records and pipeline activity within HubSpot, PandaDoc, and related systems.
Partner with the General Manager to identify opportunities for upselling, cross-selling, and client retention.
Develop relationships with brokers, referral partners, and local business organizations.
Participate in local business development initiatives and networking opportunities.
Financial Performance and Accountability
Assist with invoicing, collections, account reviews, and monthly reporting activities.
Support expense management efforts and help identify opportunities for operational efficiencies.
Review center performance metrics and contribute ideas to improve occupancy, retention, and profitability.
Develop an understanding of center financial performance, including revenue drivers and operating expenses.
Ensure financial and operational records are maintained accurately and timely.
Team Leadership and Development
Support day-to-day supervision, coaching, and development of center team members.
Help facilitate team meetings, training sessions, and employee onboarding.
Provide guidance and support to Community Managers and other center team members.
Foster a culture of accountability, collaboration, and continuous improvement.
Partner with the General Manager on staffing coverage, scheduling, and team engagement initiatives.
Act as the center leader during periods when the General Manager is out of the office.
Operational Excellence
Assist in managing daily center operations, facilities coordination, vendor relationships, and service delivery.
Ensure the center consistently meets brand standards for cleanliness, presentation, and functionality.
Support client renewals and retention initiatives.
Maintain strong working relationships with building management, engineering teams, and vendors.
Ensure compliance with company policies, procedures, and operational standards.
Support implementation of new initiatives, technology, and process improvements.
Core Competencies
Hospitality-driven mindset with a passion for client experience.
Strong interpersonal and relationship-building skills.
Ability to support sales growth and business development efforts.
Solid organizational and time-management skills.
Strong attention to detail and follow-through.
Emerging financial and business acumen.
Ability to prioritize and execute in a fast-paced environment.
Positive, collaborative leadership style.
Strong written and verbal communication skills.
Qualifications
Bachelor's degree preferred.
3+ years of experience in hospitality, coworking, property management, sales, retail management, or a service-focused environment.
Previous supervisory or leadership experience preferred.
Experience supporting revenue-generating operations preferred.
Proficiency with CRM platforms, Microsoft Office, and business systems.
Demonstrated ability to manage multiple priorities while delivering exceptional client service.
Working Environment
Full-time, in-office role.
Core hours: Monday–Friday, with flexibility to support business needs, including occasional evenings and weekends.
Ability to lift/move up to 50 pounds as needed.
