The Yogurt Mountain Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.
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Greet all guests in a smiling, friendly manner, and provide a fast and friendly guest experience
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Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards
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Maintain a clean and stocked yogurt and seating area
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Assist other team members with shift duties and store procedures
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Must comply and ensure compliance of Food and Safety requirements
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Responsible for supervision of team members and checklist execution during assigned shifts
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Provide follow-up to the Yogurt Mountain Store Manager on Team Member performance
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Assists in training and development of new and existing Team Members
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Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Store Manager
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Responsible for all cash transactions
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Must be able to work a flexible schedule, up to 40 hours per week
Operational Responsibilities
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Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures
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Monitor the quality of the products served, as well as the quality of customer service
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Maintain store standards to comply with policies, directives, and local Health Department codes
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Ensure that all customers are greeted, invited back, and satisfied with their purchases
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Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily
Qualifications and Education Requirements
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18 years of age or older
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Positive background check
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Excellent leadership, supervisory, communication, and organizational skills
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Proven ability to train, develop and motivate associates
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Professional appearance
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Management experience in food service industry a plus
Physical and Environmental Requirements
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Standing for up to 8 – 10 hours
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Lifting up to 40 pounds with or without assistance
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Speaking, hearing, bending, reaching, stooping, climbing
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Ability to climb via step stool or ladder
