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Houseman
JOB SUMMARY
The Houseman works under the direction of the General Manager, Executive Housekeeper and Assistant Housekeeping Manager. His or her responsibilities include daily duties of maintaining a high degree of Excellency in sanitation and maintenance of the public areas of the hotel. Accomplish special projects as assigned by supervisors, housekeeping managers or the General Manager.
JOB DUTIES & RESPONSIBILITIES
Daily Duties
- arrive at work as scheduled
- turn in all lost & found to the executive housekeeper, and marks items with the room number, date, your name, and brief description of item placed in bag
- be available to handle situation which may develop requiring immediate attention
Responsibilities
- must have full knowledge of all types of cleaning equipment and chemicals
- must be willing to work weekends and holidays
- must monitor all furniture and Guest-related areas
- must be able to supervise the cleaning of light furniture and glass
- must be able to control all Housekeeping keys that are assigned out throughout the day
- ensure the cleaning of the associates toilets and locker rooms, ground floor corridor, floor, walls and ceilings, service lifts, trash room and disposal of trash from floors and ground floor, main linen room
- ensure the cleaning of the main linen room and public areas of the hotel
- maintaining and storing of equipment used
- stocking supplies and keeping the utility room clean and locked
- attendance at housekeeping meetings
- responsible for the cleaning of the carpets
- responsible for any and all cleaning projects assigned to him or her
- ability to receive good received for housekeeping
- to assist any supervisor as needed
- to keep store rooms clean and orderly
- to notify supervisors when quantity of items is low
- follow all steps listed on the Houseman Checklist
Guest Service & Satisfaction
- responds promptly to any guests inquiries or complaints (if reasonable) by either doing it himself/herself or relaying to a manager
- shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger
- demonstrates a commitment to servicing the guest; takes initiative to speak to a guest; acknowledges every guest with eye contact and greeting
Individual Effectiveness
- covers other areas of the hotel as needed
- gives advance notice when absence is anticipated
- is honest with all employees & guests; helps other employees when needed
- refrains from eating, drinking, smoking, or chewing gum in the presence of guests
- grooms properly by displaying healthy personal hygiene & wearing proper uniform (no jean pants) with name tag
- follows M. Gibson Hotels employee hand book for rules and regulations
- adheres to all M. Gibson Hotels Standards of Conduct policies and procedures
JOB REQUIREMENTS
1) Knowledge of how to properly clean a room using the appropriate cleaning techniques & chemicals, as applicable
2) Knowledge of the safety & security rules & procedures for the hotel.
3) Knowledge of the hotel layout, amenities offered, and all procedures & organization.
4) Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
5) Ability to stand and walk for up to 8 hours a day.
6) Written and verbal communication skills are required.
7) Ability to read and write to an 8th grade level.
Job Types: Part-time, Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Cleaning: 1 year (Preferred)
Work Location: In person
