Are you passionate about delivering exceptional guest experiences and leading a team that does the same? At Exploria Resorts, we understand the joy that comes from making a guest's day a little brighter and the fulfillment found in creating unforgettable memories. As our Front Desk Manager, you'll play a pivotal role in ensuring every guest's stay is nothing short of extraordinary, while fostering a culture of warmth, inclusion, and dedication among your team.
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family discounts, growth opportunities, and more!
Summer Bay Orlando by Exploria Resorts
Under the general guidance of the Resort Operations Manager, the Front Desk Manager is a hands-on leadership position that is responsible for managing the daily front office operations, ensuring that our guests have the best possible experience and that all team members are performing at optimal levels while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Responsibilities and Duties:
Assists the Assistant General Manager with operations
Hires, trains, coaches, and motivates all front office staff
Sets high standards of hospitality service for owners and guests
Ensures efficient and continuous communication between departments
Holds regular training and departmental meetings
Resolves guest issues with outstanding customer service – quickly, efficiently, and courteously
Responsible for scheduling staff and meeting budget requirements.
Ensures that all resort standards and procedures are applied
Maintains working relationships and communicates with all departments and vendors
Ensures all aspects of Front Desk, Night Audit and PBX operations are executed accurately and efficiently
Verifies that accurate room status information is maintained and properly communicated
All other duties assigned by management
Qualifications and Skills:
Minimum 4+ years of progressive front desk timeshare operations management experience.
Must have strong leadership skills and outstanding guest service skills.
Must be bilingual in Spanish and English
Excellent communication, organizational, and multi-tasking skills – oral and written.
Proficiency using MS Office.
Ability to work a flexible schedule to include weekends and holidays.
Ability to work within a team concept.
Promotes excellence by providing superior service to each customer.
Effective written and verbal communication skills. Excellent interpersonal skills.
Bi-lingual in English and Spanish is highly preferred.
Strong computer knowledge.
Ability to multi-task.
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