HUD Certified Housing Counselor
Location: Lower & Central Bucks County, PA
Status: Full-Time
Schedule: Monday–Friday, with occasional evenings
ABOUT US:
Credit Counseling Center d/b/a myWaypoint is a nonprofit 501(c)(3) organization and a HUD-approved Comprehensive Housing Counseling Agency dedicated to helping individuals and families achieve financial stability and housing security. Since 1994, we have proudly served Pennsylvanians by providing trusted housing counseling, financial education, foreclosure prevention, and homeownership services that empower people to overcome financial challenges and build brighter futures.
Although we are a small agency, our impact is significant. Through strong partnerships with financial institutions, government agencies, courts, elected officials, and nonprofit organizations, we reach thousands of consumers each year with compassionate guidance, practical solutions, and the resources they need to achieve lasting financial success.
At myWaypoint, we believe everyone deserves a clear path forward. If you're passionate about making a meaningful difference in your community, we'd love to have you join our team.
Role of the HUD Certified Housing Counselor:
As a Housing Counselor, you will play a vital role in helping individuals and families achieve housing stability and long-term financial well-being. Through personalized counseling, education, and advocacy, you will empower clients to make informed financial decisions, overcome housing challenges, and achieve their personal goals. Whether assisting a first-time homebuyer, helping a homeowner avoid foreclosure, or coaching a family toward improved financial health, your work will have a lasting impact on the lives of the people we serve and the communities in which they live.
Housing Counselor Responsibilities:
The Housing Counselor is responsible for providing compassionate, client-centered housing counseling and financial education services while maintaining compliance with HUD, PHFA, and agency standards. Responsibilities include:
- Conduct individualized counseling sessions focused on foreclosure prevention, eviction prevention, pre-purchase and post-purchase homeownership counseling, financial literacy, budgeting, credit improvement, and debt management.
- Develop individualized action plans that help clients achieve sustainable housing and financial goals.
- Facilitate group workshops and educational programs on housing, financial literacy, and homeownership topics.
- Provide exceptional customer service by responding to client inquiries, assessing individual needs, making appropriate referrals, and providing ongoing support throughout the counseling process.
- Participate in community outreach activities and collaborate with community partners to increase awareness of myWaypoint's programs and services.
- Maintain accurate, timely, and confidential client records using myWaypoint's client management system in accordance with HUD, PHFA, and agency policies.
- Prepare required reports, case notes, and documentation to support program compliance, funding requirements, and organizational performance.
- Participate in required training, professional development, and continuing education to maintain certifications and enhance counseling effectiveness.
Our Ideal Candidate:
Our ideal candidate is compassionate, professional, and committed to helping individuals and families improve their financial well-being. They are an excellent communicator who enjoys building relationships, solving problems, and working in a mission-driven environment.
Qualified candidates will possess many of the following qualifications:
- Experience in housing counseling, banking, mortgage lending, financial services, nonprofit organizations, human services, or a related field (3–5 years preferred).
- Associate's or Bachelor's degree preferred.
- HUD Certified Housing Counselor credential or the ability and willingness to obtain certification within three months of employment (paid training and certification support provided).
- Strong knowledge of personal finance, budgeting, credit, mortgages, homeownership, and housing stability programs.
- Outstanding communication, counseling, organizational, and customer service skills.
- Ability to build trust and effectively communicate with individuals from diverse backgrounds.
- Strong attention to detail and the ability to maintain accurate and confidential records.
- Proficiency with Microsoft Office and the ability to learn agency software and technology systems.
- Flexibility to occasionally work evenings for educational workshops or community events.
- Bilingual proficiency is highly desirable.
- Valid driver's license, reliable transportation, and the ability to travel locally as needed.
- A positive attitude, collaborative spirit, adaptability, and a genuine passion for serving the community.
Why You'll Love Working at myWaypoint:
At myWaypoint, you'll be part of a team that believes everyone deserves the opportunity to achieve financial stability and housing security. Every day, you'll have the opportunity to make a meaningful difference in the lives of individuals and families while working alongside compassionate, dedicated professionals who share your commitment to service.
We believe in investing in our employees by providing a supportive work environment, opportunities for professional growth, and the resources needed to succeed.
We Offer:
- Purpose-Driven Work – Help individuals and families build stronger financial futures and achieve lasting housing stability.
- Supportive Team Culture – Join a collaborative workplace where your ideas, contributions, and professional growth are valued.
- Paid Training & Professional Development – Receive paid training and support to earn and maintain required HUD Housing Counselor certifications.
- 100% Employer-Paid Health Insurance Premium – Comprehensive health coverage at no cost to eligible full-time employees.
- Work-Life Balance – Paid vacation, paid sick leave, and 10 paid federal holidays.
- Retirement Savings – Employer-matched SIMPLE IRA retirement plan.
- Competitive Compensation – Salary commensurate with experience.
- Community Impact – Build lasting relationships while serving the communities where you live and work.
- Career Growth – Opportunities to expand your knowledge, develop new skills, and grow with an organization that continues to evolve and innovate.
If you're looking for more than just a job; if you're looking for a career where your work truly matters, we invite you to join the myWaypoint team.
To Apply:
Please send your resume and cover letter to [email protected]
Credit Counseling Center d/b/a myWaypoint is an equal opportunity employer and an approved agency of the U.S. Department of Housing and Urban Development and the Pennsylvania Housing Finance Agency.
Pay: $20.00 - $24.00 per hour
Benefits:
- Health insurance
- Mileage reimbursement
- Paid time off
- Retirement plan
Work Location: In person
