Outreach Program Coordinator - Office of Homeless Solutions

City of Phoenix -
Phoenix, AZ

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Job Details

Full-time
$94,993.60 - $133,660.80 a year
8 days ago

Benefits

401(a)
Commuter assistance
Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
Loan forgiveness
Life insurance

Qualifications

Supervisory support in social service case management
Program management
Social service program staff supervision
Company vehicle operation
Driver's License
Supervising experience
Team management
General management

Full Job Description

Job ID

62279

Job Category

Community & Social Programs

Full/Part Time

Full-Time

Regular/Temporary

Regular

ABOUT THIS POSITION

The City of Phoenix Office of Homeless Solutions (OHS) provides support for people experiencing homelessness and is committed to ending homelessness through a comprehensive, regional approach to shelter and heat relief, outreach, supportive and behavioral health services, homelessness prevention, and supportive housing. OHS engages in outreach to individuals, unaccompanied youth, families, and veterans.

The City of Phoenix Office of Homeless Solutions is seeking creative, data-driven, solutions-oriented professionals to help make meaningful impact within the homeless services system in the region. Currently, there is a vacancy for an Outreach Program Coordinator.

The Program Coordinators oversee and manage the homeless outreach programs with a focus on working closely with a wide variety of public and private agencies to ensure outreach efforts meet the needs of those experiencing homelessness. Coordinators work closely with the City's PHX C.A.R.E.S., a coordinated response for neighborhoods and individuals experiencing homelessness through education, resources, and encampment cleanups.

The responsibilities of the Outreach Program Coordinator will include:

Manage and supervise the case management team that provides outreach and engagement.
Identify social service needs of homeless individuals and coordinate referrals.
Collaborate with social service agencies and neighborhood specialists to mitigate community impact to residents, business owners and community groups.
Coordinate homeless services at various Office of Homeless Solutions sites.

IDEAL CANDIDATE

Thrives in a fast-paced environment and manage stressful situations with competing deadlines in an accurate and efficient manner.
Knowledge of responses to traumatic incidents, substance use disorder, behavioral health experience, and grief responses.
Possess a broad understanding of homeless and housing programs, including outreach, shelter programming, and supportive housing.
Ability to provide peer support services and models.
Ability to conduct outreach in neighborhoods and communities throughout the City of Phoenix.
Ability to de-escalate situations, as needed.

SALARY

Pay Range: $94,993.60 - $133,660.80 annually.

Hiring Range: $94,993.60 - $127,296.00 annually.

Pay Range Explanation:

Pay range is the entire compensation range for the position classification.
Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 067. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

Promotions occur when the last two digits of the pay grade increase.
Demotions occur when the last two digits of the pay grade decrease.
Lateral transfers occur when there is no change to the last two digits of the pay grade.
When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

BENEFITS

A comprehensive benefits package is offered which includes:

Traditional pension with employer and employee contributions,

for more details: Pension Information.
401(a) and 457 plans with employer contributions.
Choice of generous medical HMO, PPO, or HSA/HDHP plans.
Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
Wellness incentive of up to $720 annually.
Dental, vision, and life insurance options.
Employer paid long-term disability.
Free Bus/light rail pass.
Tuition reimbursement program up to $6,500 per year.
Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 007 Benefits

MINIMUM QUALIFICATIONS

Five years of progressively responsible experience managing human services social service programs.
Three years in a supervisory capacity.
Master's degree in public or business administration, social work, sociology, or a related field.
Other combinations of experience and education that meet the minimum qualifications may be substituted.
All finalists for positions are subject to a criminal background check applicable to the department or position.
Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
This position requires the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
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The City job description can be found here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

Experience working with homeless services organizations.
Experience conducting outreach in neighborhoods and communities.
Experience partnering with various businesses, neighborhood groups, agencies, and city departments as it applies to homelessness.
Experience in providing homeless and crisis intervention services including community based social services and resources.
Experience with the coordination of referrals on the issue of homelessness.
Experience with HMIS and/or documenting and updating client case notes and services provided.
Experience with public speaking and coordinating neighborhood and community meetings.

RECRUITMENT DATES

Recruitment closes July 23, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

Job interviews may be held by video or audio conference.
for free options.
for more information.
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If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Human Services Program Coord, JC:07900, ID# 62279, 07/10/26, USM, DB, Benefits:007.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.

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