What You’ll Be Doing
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Promote sales and enhance the business and goodwill of Forest Lawn.
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Partner with Human Resources to recruit new Planning Advisors
- Instruct and supervise Planning Advisors in their duties, including Forest Lawn’s sales business policies as well as all applicable law, policies, and procedures.
- Assist and supervise Planning Advisors in generating customer leads, giving presentations, and making sales.
- Support all Planning Advisors in their sales efforts.
- Report and document personnel issues to Regional Sales Manager and Human Resources in a timely manner.
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Perform any action necessary to render complete services to Forest Lawn and its customers.
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Assign delinquent policies in an equitable manner to Planning Advisors, who will be responsible to follow up with the family or as instructed by Regional Sales Manager.
- Train Planning Advisors on the usage of the equipment and software provided to them.
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Ensure that Planning Advisors are able to conduct essential duties, including being capable of completing contracts and documents related to those duties.
- Support Regional Sales Director in his/her effort to develop and grow the business in the region.
- Assign Planning Advisors to specific areas for prospecting and ensure new advisors are able to conduct a park tour and present the planning center.
- Manage one or more phone nights each week and ensure that advisors are using proper phone techniques.
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Oversee all marketing pieces to be sent out.
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Attend all managers’ meeting and promote Forest Lawn through approved community events.
- Assist the Regional Sales Director in conducting weekly sales meetings.
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Manage the region in the absence of the Regional Sales Director.
Required Qualifications
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Bachelor’s degree (B.A.) from four-year College or university; and / or 4-year sales management experience
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Valid CA Driver’s License, including state required levels of active auto insurance, and the use of a reliable personal vehicle
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Must be able to acquire Cemetery Salesperson License
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Attainment of Full Life Insurance License within six months of hire date
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Knowledge of MS Word, MS Excel, and MS Outlook
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Excellent Customer Service and communication skills
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Ability to work flexible hours including evenings, weekends and holidays.
Preferred Qualifications
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Cemetery and/or Mortuary experience
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Bilingual
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Knowledge of CRM or Salesforce system
Competitive Benefits
Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.
Click here to learn more about our benefit offerings.
Drug Testing Policy
Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.
E-Verify Statement
Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.
For up-to-date information on E-Verify, go to https://www.e-verify.gov/employees/e-verify-overview.
Fair Chance Initiative for Hiring Ordinance
Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives.
